Call Center Representative (Hybrid - Flower Mound, Tx)

Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.
About the Company:
Home Franchise Concepts® , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts' brands including Budget Blinds®, The Tailored Closet®, PremierGarage®, Concrete Craft®, AdvantaClean®, Lightspeed Restoration™, Kitchen Tune-Up®, Bath Tune-Up®, Two Maids® and Aussie Pet Mobile®, are supported by more than 2,600 franchise territories in the U.S. and Canada.
Home Franchise Concepts is a subsidiary of JM Family Enterprises, a privately held company with more than $20 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities.
A few of the Company's many Accolades and Awards

• Entrepreneur's Franchise 500
• Entrepreneur's Franchise 500 Best in Category
• Entrepreneur's Top Low-Cost Franchise
• Entrepreneur's Top New & Emerging Franchises
• Entrepreneur's Top Home-based Franchises
• Entrepreneur's Top 100 Global Franchises

AdvantaClean/Lightspeed Restoration Customer Care Representatives provide 360-degree sales and support to AdvantaClean franchise owners nationwide. Our reps provide immediate resolution - converting leads into appointments, performing follow-up calls, calling, and closing new leads and meeting both customer and franchise needs. From the time a customer dials our number to schedule service, to our follow up after the service has been performed, a customer's experience with AdvantaClean is exceptional.
Essential Job Functions:

• Handle inbound and outbound phone calls.
• Email Intensive
• Ability to multi-task
• Ability to effectively communicate with owners and customers
• Sales/Schedule and dispatch service appointments
• Communicate with and Support Franchise Owners
• Participate in special projects to support lead conversion.
• Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
• On-Call Shift (1 week at a time in rotation) paid $375

Qualifications:

• Attending mandatory training (remote or in person)
• Ability to do simple math
• A desire to be part of a team that is focused
• Strong computer skills (MS Office)
• High-level of professionalism
• 2-5 years of Call Center experience
• 1+ years of sales experience
• Ability to work multiple shifts between 7am-7pm
• Positive and energetic personality
• Conversational Spanish (NOT REQUIRED)
• Experience in home maintenance, HVAC services, travel/hospitality reservations or similar (NOT REQUIRED)
• com, Call Center software (NOT REQUIRED)

#HP2023
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Home Franchise Concepts will NOT respond to ANY third-party agencies - we appreciate your cooperation.