Call Center Representative

Title: Customer Service Representative
Location: Tempe, AZ (Hybrid after completing 60 days of onsite training)
Duration: 03-06+ Months (Contract to hire)
Start date: May 06
Onsite Flexibility: 100% onsite for training and hybrid after completing onsite training
Interview: Onsite/ Video
Pay rate: 19-20.00/Hr on w2 without benefits, weekly pay.
Notes: No planned leave for the first 60 Days.
Training Timing: 08-05 PM PST
Actual Shift Timing: 7 AM-7 PM (Any 8 Hrs in between)
Weekend work: Saturday Rotation will be required every 4-5 weeks.

Job Duties:

• Conduct outbound telemarketing, averaging 100-120 calls daily with a 20-30% right party contact rate.
• Upon right-party contact, assess customer interest in speaking to a Home Mortgage Consultant (HMC) for new mortgage inquiries and facilitate warm transfers.

Position Details:

• Entry-level role with potential for full-time employment with the client.
• Opportunity for career advancement into sales as an HMC or other client departments.

Requirements:

• Prior customer service or Call Center experience is essential.
• Familiarity with auto-dialer systems and Microsoft Office.
• High school diploma required.
• Strong work tenure with positions held for over 1 year.

Professional demeanor and ability to handle high call volumes, either making or receiving 100 -120 calls daily.

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• can you handle 100-120 calls per day ?

Experience:

• Call center: 1 year (Required)

Ability to Commute:

• Tempe, AZ 85288 (Required)

Work Location: In person