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Form of workJob Description
Call Center Representative
LHH Recruitment Solutions is working with a company based in North Phoenix. This organization is looking for a full time Call Center Representative to join their team. This position will be Monday-Friday and will have a start time of anywhere between 6am-9am. This role will require a fully month of in office and training, and then will move to a heavily hybrid schedule after training is completed. Starting a pay for this role is $17/hr, $18/hr is you are Bilingual Spanish.
Pay Details: $17.00 to $18.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
LHH Recruitment Solutions is working with a company based in North Phoenix. This organization is looking for a full time Call Center Representative to join their team. This position will be Monday-Friday and will have a start time of anywhere between 6am-9am. This role will require a fully month of in office and training, and then will move to a heavily hybrid schedule after training is completed. Starting a pay for this role is $17/hr, $18/hr is you are Bilingual Spanish.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner.
- Provide technical support and troubleshoot issues effectively to ensure customer satisfaction.
- Make outbound calls to existing customers for upselling opportunities and promotions.
- Educate customers about products/services and provide accurate information.
- Maintain detailed records of customer interactions and transactions using our CRM system.
- Collaborate with team members and other departments to resolve customer issues efficiently.
- Meet and exceed individual and team targets for call quality, sales, and customer satisfaction.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or Call Center role.
- Strong verbal and written communication skills.
- Ability to handle high call volumes and multitask effectively.
- Proficiency in using CRM software and other relevant computer applications.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Previous experience in technical support and/or upselling is a plus.
Pay Details: $17.00 to $18.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
