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Form of workJob Description
Description
We're looking for aCall Center Representative, working in the Banking/Finance industry in Phoenix, Arizona, United States.
- Handle potential claimant inquiries and claims.
- Responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!
Experience Required for Your Success- 1+ year Call Center experience. Experience in handling high volume calls highly preferred.
- Tech Savvy.
- Strong verbal and written communication skills.
- Experience in working effectively in a high volume and sometimes fast-paced work environment.
- Dependable and able to adhere to schedule.
- Ability to sit at workstation for long periods of time.
