Bilingual Call Center Representative

Are you fluent in two languages and passionate about delivering exceptional customer service? If so, we encourage you to apply for our Bilingual Call Center Representative position! In this dynamic role, you'll bridge communication gaps and be the voice of support for our diverse customer base. You'll handle inbound and/or outbound calls, resolve problems efficiently, and build lasting relationships with customers in both English and Spanish.

Duties

• Answer Internal/External inquiries related to scheduling patients in a time efficient manner.
• Ensures pertinent clinical, financial and/or insurance and administrative information has been accurately obtained and documented.
• Responsible for triage and ensuring all requests for services are completed in a timely manner.
• Perform patient pre-registration including accessing and updating patient information.
• Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
• Perform data entry and appointment confirmation.
• Maintain effective communication with back-office staff and providers in all of the health centers as needed.

Requirements

• Minimum High school or GED equivalent is required.
• At least two (2) years of prior customer service in a high-volume Call Center or medical setting required. Minimum of one (1) year healthcare triage experience preferred.
• Knowledge in Call Center production metrics and management.
• Medicare/Medicaid/Insurance experience Is necessary.
• Well-developed critical thinking and analytical abilities, and time management, organizational, conflict resolution and judgement skills.
• Understanding of medical terminology and billing. Proficiency using Microsoft Office suite including Outlook.
• NextGen electronic health record software and Cisco telecommunication system experience a plus; Microsoft proficiency with a focus on spreadsheet creation preferred.
• Must have a valid Arizona Level 1 Fingerprint Clearance card or able to apply for one within 7 working days of assuming role.
• Must pass background check, TB test, Education verification and other pre-employment screening.