Address
Form of work
Salary```Job Summary```
We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. The ideal candidate should have excellent communication skills, be fluent in English and Spanish, and have a strong background in customer service.
```Duties```
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving billing issues
- Conduct data entry to update customer records and maintain accurate documentation
- Analyze customer needs and recommend appropriate solutions or escalate complex issues to the appropriate department
- Follow phone etiquette guidelines to ensure positive interactions with customers
- Collaborate with team members to achieve individual and team goals
```Skills```
- Fluent in English and Spanish, both written and verbal
- Strong communication skills with the ability to effectively communicate with customers of diverse backgrounds
- Proficient in data entry and able to navigate computer systems efficiently
- Excellent problem-solving skills with the ability to analyze information and provide appropriate solutions
- Prior experience in a medical office or related field is a plus
- Customer service-oriented mindset with a friendly and empathetic approach
If you are looking for an opportunity to join a dynamic team and make a positive impact on customers' experiences, we encourage you to apply. We offer competitive compensation, ongoing training, and opportunities for career growth within our organization.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.
Job Type: Contract
Pay: $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Charlotte, NC 28202
