Call Center Representative

Are you someone who has the natural gift of gab and love to persuade customers? If so, Lifetime is the place for you!
Lifetime Windows and Siding is an amazing work environment. We emphasize fun while maintaining professionalism and culture is very important to us. We reward hard work and encourage a better quality of life.

As a Lifetime Windows Call Center Representative, you will be one of the first points of contact that new and potential customers will speak with when they call to set up a free in-home consultation. Professionalism is always required while on the phone with customers and potential customers. Lifetime Windows and Siding is a multistate company that makes inbound and outbound calls for our Colorado and Arizona locations.

Training is provided to ensure you are setup for success right out of the gates! This position is paid at an hourly wage plus commission and bonuses, we provide the opportunity for you to pave the road to your own success! You control your own destiny-top performers can earn in excess of 100k

Essential Functions & Duties of the Job

• Making and receiving calls to set appointments for our sales team.
• Diligently following up with all leads and customers in the pipeline daily and consistently.
• Identify customers’ needs, clarify information, research every issue, provide solutions and/or alternatives, and input all required information into our CRM.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our CRM as needed and in a comprehensible way.
• Meet personal/team qualitative and quantitative goals.
• Making calls to warm leads on an automated dialer system.
• Update job knowledge by studying new product descriptions; and participating in educational opportunities.
• Above is a list of essential functions and duties of the job but it is not an all-inclusive list of responsibilities.

Qualifications:

• 1 year of Call Center or strong customer service-related background
• Type 40 words per minute
• High School diploma or equivalent
• Excellent verbal communication skills

Physical Requirements:

• Ability to sit for extended periods