Call Graph Pro - Call Center Representative

Benefits:

• Competitive salary
• Health insurance coverage
• Paid time off and holidays
• Opportunities for professional development and growth

Job Title: Receptionist

Company: Call Graph Pro

Location: Denver, Co

About Call Graph Pro:

At Call Graph Pro, we’re not your average Call Center; we’re a lively hub of communication enthusiasts who believe that every call is an opportunity to turn a mundane chat into a memorable experience. Founded with a vision to redefine the traditional Call Center landscape, we’ve set out to make every ring of your phone an adventure.

As a Call Center Representative at Call Graph Pro, you will be an essential part of our customer service team, handling inbound calls and providing assistance to our valued customers. Your primary responsibility is to ensure a positive customer experience by addressing inquiries, resolving issues, and delivering exceptional service. This role requires effective communication skills and the ability to handle a high volume of calls in a professional and courteous manner.

Key Responsibilities:

1. Customer Interaction:

   • Answer incoming calls promptly and professionally.
   • Assist customers with product inquiries, order status, and general information.
   • Provide accurate and helpful information to address customer needs.

2. Issue Resolution:

   • Identify and resolve customer concerns or issues in a timely and efficient manner.
   • Escalate complex problems to the appropriate department when necessary.

3. Order Processing:

   • Assist customers with placing orders, processing returns, and updating account information.
   • Ensure accuracy and completeness of order details.

4. Product Knowledge:

   • Stay informed about New Style Brander's products, promotions, and policies.
   • Continuously update your knowledge to better assist customers.

5. Documentation:

   • Record and maintain detailed notes of customer interactions in the system.
   • Update customer profiles and databases with accurate information.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service or a Call Center environment is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes and multitask effectively.
• Proficient in using computer systems and customer relationship management (CRM) software.