Call Center Representative

Job Title: Call Center Representative

Responsibilities:
- Answer incoming calls and respond to patient inquiries in a professional and courteous manner
- Provide accurate information about appointment, services, and policies to patients
- Maintain patients records by updating account information and documenting interactions
- Follow communication scripts to ensure consistent and effective customer service
- Escalate unresolved issues to appropriate departments for further investigation and resolution
- Meet or exceed Call Center performance targets, including quality assurance and customer satisfaction metrics
- Collaborate with team members and supervisors to improve processes and enhance the overall customer experience

Skills:

-Medical Medical office experience: 1 - 2 years (Preferred)
- Excellent phone etiquette with the ability to communicate clearly and effectively
- Strong customer service skills with a focus on providing exceptional service
- Knowledge of medical terminology and medical office procedures is a plus
- Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base
- Proficient in data entry and navigating computer systems accurately and efficiently
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
- Strong problem-solving skills with the ability to think quickly on your feet

At our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.

If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!

Job Type: Full-time

Pay: $20.07 - $21.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• New York, NY 10022: Relocate before starting work (Required)

Work Location: In person