Jacuzzi Call Center Manager

Come grow with us!

Michigan’s fastest growing bathroom company is seeking a strong leader to inspire our Call Center team! This is a full time position, and our ideal candidate will have a proven track record of leading winning teams. Experience in the industry is not necessary but definitely will set you apart.

We are looking for someone who meets our 4 H’s: Hungry, Honest, Humble and Hone-able. This is a lead generation role, scheduling appointments for our in-home bathroom designers.

Skills & Qualifications:

• Ability to multitask and stay organized.
• Excellent interpersonal, problem-solving and leadership skills.
• Self-motivated and goal driven.
• Positive “can-do” attitude
• Provide live coaching, following our proven methodology.
• Manage both outbound and inbound calls.

Duties & Responsibilities:

• This position reports directly to the Director of Marketing.
• Hire, train, coach, and develop the Call Center representatives.
• Develop future team leaders and management within the Call Center team.
• Listen to recorded calls to provide effective coaching and mentorship.
• Weekly one on ones with staff to review their performance based on data..
• Analyze Call Center data and prepare reports for upper management.
• Documents training curriculum to onboard new staff and continuing education for existing staff.
• Lead by example and follow exact scripting and verbiage we provide to convert potential client inquiries into scheduled appointments.

Job Perks:

• Continued mentorship & growth opportunities
• Biweekly Pay
• A fun, fast paced, and passionate company culture
• Full Benefits including; Health, Dental, Vision, Parental Leave, and Employee Discounts.
• Family owned small business feel.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Leadership: 1 year (Preferred)
• Call center: 1 year (Preferred)