Remote Call Center Virtual Account Manager- Texas Only!

Job Title: Remote Call Center Virtual Assistant

Company: Client Focus

Location: Texas (Remote Work)

Position Type: Full-Time

Salary Range: $17-$17.50 per hour

Client Focus is a leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents to ensure their clients have a clear understanding of their policies and feel protected. We are currently seeking dedicated and customer-focused individuals to join our team as an Account Manager. You will play a vital role as a virtual team member in scheduling insurance review appointments and delivering exceptional service to policyholders. This is a full-time remote position available exclusively for residents of Texas.

Preferences

· WFH experience

· Call center experience

· Customer service experience

· A Drive for growth and self-development

· We seek candidates willing to make a commitment to the role for a minimum of 1-2 years.

Requirements:

· Full-time availability, working 40-hour weeks.

• Cannot miss any time during the first 14 days.

· Must have a quiet, uninterrupted workspace free from distractions for the duration of your 8-hour shift.

· Must be able to make phone calls for 6 to 8 hours a day.

· Ability to work with minimal supervision and high levels of accountability

· High School degree or GED required.

· Reliable internet connection with upload speeds of 5+ Mbps and download speeds of 10+ Mbps.

· Must be a full point of contact for customers and provide A level customer service.

Required Abilities

· Capacity to maintain clear boundaries between personal and professional life

· Time Management

· Organization

· Self-Motivation

· Multi-Tasking

· Excellent Communication

o Clear and articulate verbal communication

o Active Listening

o Empathy

· Confidence in decision making abilities

· Ability to adapt in a fast-moving work environment

Schedule:

· Initial 5-6 week training period: 10 AM – 6:30 PM.

· 8-hour shifts available between 8 AM – 8 PM, dependent on workload.

· 30-minute paid break available daily.

· 1-hour unpaid break available daily.

Benefits:

· Full-time remote work with provided equipment.

· Paid training to set you up for success.

· Comprehensive medical, dental, vision, and life insurance coverage.

· 401(k) matched at 100% to help secure your financial future.

· 60 hours of paid time off per year.

o Paid time off available after 30 days of employment.

· No sales, cold calling, or insurance license required.

· Competitive starting pay range of $17-$17.50 per hour.

Job Duties: MUST READ!!

· Manage a workload of 20-25 State Farm agents.

· Make 150-200+ outbound calls per day to clients, scheduling insurance reviews.

· Confirm appointments the business day before via call or text.

· Re-schedule any missed or cancelled appointments.

· Conduct monthly check-ins with agents via call or email to review results.

· Adhere to compliance policies and guidelines to ensure quality and accuracy.

· Take ownership of your personal success and growth, striving for excellence in all aspects of your work.

Our Values:

At Client Focus, we uphold a set of core values that guide our decisions and actions. Familiarize yourself with our values, as they are fundamental to our culture and success:

Outcomes: Results matter most; merely working hard is insufficient and sometimes unnecessary.

Love: We care deeply about our coworkers, customers, and community.

Customers: We understand and deliver on our customers' definition of success.

Growth: Success is when our employees, customers, and company all grow and thrive.

Change: We reward and promote people who challenge the status quo and achieve excellence.

Freedom: People are amazing. Except when you try to control them.

Stewardship: We treat our customers' business like our own.

Team: We are working together to accomplish something great.

At Client Focus™ our mission is simple. Elevate Employees Careers, Protecting More People, and Transforming Small Business.

Please note that only candidates residing in Texas will be considered for this position.

• Note: The specifics of the job ad, including location, compensation, and benefits, may vary based on the company's policies and requirements.

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Do you have a designated, quiet workspace away from distractions?
• Are you able to work 40 hours a week, Monday - Friday?
• Have you ever been charged or convicted of a crime? If yes, please explain. If no, tell us your favorite food.
• Are you currently living in/or are moving to Texas? (If not, do not apply)
• Please confirm you saw starting pay of $17-$17.50/hr

Education:

• High school or equivalent (Required)

Location:

• Texas (Required)

Work Location: Remote