Address
Form of work
Salary```Overview:```
We are seeking a highly skilled and experienced Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the daily operations of our Call Center, ensuring excellent customer service, and achieving performance targets. If you have strong leadership abilities, exceptional communication skills, and a passion for delivering outstanding customer experiences, we want to hear from you.
```Responsibilities:```
- Manage and supervise a team of Call Center representatives
- Develop and implement strategies to improve Call Center performance and efficiency
- Monitor Call Center metrics and analyze data to identify areas for improvement
- Train and coach Call Center staff to enhance their skills and performance
- Set performance goals and objectives for the team and individuals
- Ensure compliance with company policies and procedures
- Handle escalated customer complaints or issues in a professional manner
- Collaborate with other departments to resolve customer inquiries or concerns
- Conduct regular performance evaluations and provide feedback to team members
- Stay updated on industry trends and best practices in Call Center management
```Skills:```
- Excellent verbal and written communication skills in English
- Strong project management skills to effectively plan, execute, and monitor Call Center initiatives
- Ability to negotiate and resolve conflicts with both customers and team members
- Experience in supervising and leading a team in a fast-paced environment
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Sales experience is a plus
- Ability to manage multiple tasks simultaneously while maintaining attention to detail
- Multilingual abilities are highly desirable
- Experience with running Call Center dialers
- Exceptional customer service skills
- Strong leadership qualities with the ability to motivate and inspire a team
If you are a dynamic individual with a proven track record in Call Center management, we invite you to apply for this exciting opportunity. We offer competitive compensation, comprehensive benefits, and the chance to work in a supportive and collaborative environment. Join our team today and make a difference in our customers' experience.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Scottsdale, AZ 85260: Relocate before starting work (Required)
Work Location: In person
