Cream Of The Crop Vehicle Buying Call Center Manager

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Upbeat Work Environment + Small Close-Knit Team + Working Directly with Owners That Care = The Perfect Role For You!
This is THE opportunity you’ve been looking for if…
Who Are We?
We’re an independent, lady-owned and family-run pre-owned auto dealership in Greer, SC looking to expand our team. We’re developing the very best Vehicle Buying Center in the Upstate region. That means we need a rockstar Vehicle Buying Call Center Manager to help us achieve our goal.
With daily hands-on management from our owners, we’ve created a healthy, dynamic work environment in which our employees can feel empowered and thrive. Our business has a ‘mom and pop’ feel, but don’t be fooled - we’re here to win! We hire according to our SixCore Values of 1) Respect 2) Resourcefulness 3) Balance 4) Win/Win 5) Hustle 6) Adaptability.
With a small but growing team, each and every team member is mission-critical (especially in our Vehicle Buying Center!) so we provide close training, mentorship, encouragement, oversight and accountability directly from our owners.
Furthermore...

• We have a very specific process for handling our Vehicle Buying Call Center, so you'll have clear expectations and direction
• We're closed on Sundays
• Company owners are at the store daily, and we treat employees with respect

Who Are You?
You’re a highly motivated people manager with top-performing Call Center experience. You can help build our team and insure each team member is performing to a clear set of metrics including 1) Number of outbound communications, 2) Number of vehicle appraisals, 3) Number of appointments set, 4) number of appointments showed, and 5) Number of purchases completed.
Not only that but you can help coach and train new reps when we have a need for them, keep motivation levels high, and maintain a safe and open environment where team members feel empowered to learn, make mistakes and thrive. You're capable of receiving and delivering critiques when needed to help the team constantly improve.
Your team will contact leads following a meticulously-scripted talk track, quickly analyze data on the fly, and can work at a fast pace. You'll also be handling face-to-face transactions with the customers your team is contacting.
Your 'superpower' is your ability to 'lead from the front' while maintaining an upbeat demeanor, even when you have a curve ball thrown your way. Your charm, combined with personal fortitude and persistence has brought you far in life. Now it’s time to put all those skills to the test while making a huge impact on our company mission and getting paid well to do it. Our customers will write 5-Star Google reviews about their wonderful interactions with you and your team (check out our over 250 4.8-Star Google Reviews).
If you’re not already grinning from ear to ear at the prospect of joining our team, please close this tab and move on.
But if your heart is pounding a little harder because this sounds like EXACTLY who you are and what you want to do, please read on to learn the duties and qualifications we’re looking for…
Here Are The Main Job Duties...
VEHICLE BUYING CALL CENTER MANAGER
The Vehicle Buying Call Center Manager is responsible for overall management of our vehicle acquisition team. You will first master the job of an Acquisition Manager, and then go on to help us add new team members who will make outbound prospecting calls, answer inbound calls, and follow up on the leads that come in from lead sources such as Private Party Listings and Kelly Blue Book Instant Cash offers.
RESPONSIBLE TO LEARN

• The use of our CRM, to communicate, follow up, and track interactions with our clients.
• The use of our Appraisal Tool to assess the values of vehicles. (Don't worry, NO industry experience is necessary - we'll train you!
• The use of Buy Center Word-Tracks for inbound and outbound telephone conversations.

RESPONSIBLE TO DO

• Reach out to warm prospects by “Call-Call-Text-Email” (and manage other team members doing so).
• Set appointments with proper value range and expectation (and manage other team members doing so).
• Facilitate the smooth operation of the Buy Center by greeting customers coming into the Buy Center and helping maintain the drive. We follow the “10 Foot Rule” in the Buy Center, meaning that we greet everyone that passes within 10 feet of us whether customer or coworker.
• Insure the Acquisition Team meets it's monthly target number of vehicles purchases.
• Attend quarterly team dinner meetings at owner's house, provide input to help improve operations
• Work to come to agreement with the clients and purchase their vehicle for Northside, always maintaining a “Project 100” mindset.
• Complete all required DMV paperwork for the purchase of the vehicle, and vehicle payoff if required.
• Accurately maintain the purchase and tracking logs to reflect purchases.
• Make sure “Happy Car Seller” photos after the purchase and forwarded to the marketing team.

Here Are The Preferred Skills & Attributes...

• At least 5-10 years combined Call Center experience with supervisory / management experience (more preferred)
• Outstanding verbal and written communication is a must. (You'll be communicating all day long)
• Mathematical and Critical Thinking skills
• Strong emotional intelligence
• High school diploma required. College degree preferred but not necessary
• Demonstrated experience in following clear processes / procedures
• Must be able to type 30 WPM with 95% accuracy. Must possess basic computer and internet skills
• Strong, consistent work ethic, positive attitude and ability to work well with others
• Fluency in Spanish is a plus but not required
No auto dealership experience is required

We want a team player who wants to be compensated well for a job well done, has an outstanding emotional intelligence quotient, and who genuinely cares about their team and the customer experience. You should be thinking, 'What can we do to "wow" our customers so much that they want to sell to us AND leave us a 5-Star Google review?'
The Vehicle Buying Call Center Manager is an essential role for our company. Our Buying Center is the lifeblood of our business. We generate hundreds of leads per month, and 10% of those leads end up selling to us. We need you to help turn those leads into happy, transacting customers!
Compensation & Benefits

• $70,000 - $100,000 per year
• Paid Time Off
• Employee Discounts on Parts, Service & Repairs
• Emergency "Bring Your Kids To Work" Days
• Referral Bonus Program
Quarterly Dinner at the.Owner's House

Schedule
5 days per week, must be willing to work some Saturdays (with a day off during the week).

Will YOU join us?
If this description sounds like you, please apply now!