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Form of workJob Description
RemX Staffing is currently assisting a client in Knoxville, TN with hiring Customer Service Reps.
Start date-5/21
Pay Rate-$17
Training and working hours M-F 8am-5pm.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.
Key Responsibilities:
· Maintain a positive, empathetic, and professional attitude toward customers at all times.
· Respond promptly to customer inquiries.
· Communicate with customers through various channels (i.e., phone, email, chat, etc.).
· Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
· Knowledgeable in our products and services
· Keep records of customer interactions, transactions, comments, and complaints.
· Communicate and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional support.
Desired Traits:
Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
