Call Center \/ Customer Service V

Responsibilities:
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit, and debit administration).
Identify and communicate areas for process improvement to Supervisor.
Contact center - Phone support
Skills/experience:
Customer service
Microsoft Office Suite (Excel, PowerPoint, Microsoft word, etc.)
Salesforce
Logistics
***Max pay rate XX28-XX30XX***
***Additional Manager Notes***
This role is classified as a Customer Support Analyst I position. The role is hybrid working Tuesday-Wednesday onsite (Subject to change). The working days are Monday-Friday; 8am-5pm with minimal OT. When the manager is ready, he will be requesting 1 -hour zoom interviews.