Call Center / Customer Service V

Job id: CMI2JP00011443
Job title: Call Center / Customer Service V

Location: Nashville, TN 37214
Duration:6+ months (Possibility of extension)

This role is classified as a Customer Support Analyst I position. The role is hybrid working Tuesday-Wednesday onsite (Subject to change). The working days are Monday-Friday; 8am-5pm with minimal OT. When the manager is ready, he will be requesting 1 -hour zoom interviews.
Description:
Responsibilities:
• Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
• Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
• Process customer orders within the order management system, accurately and within the required deadline.
• Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
• Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit, and debit administration).
• Identify and communicate areas for process improvement to Supervisor.
• Contact center - Phone support
Skills/experience:
• Customer service
• Microsoft Office Suite (Excel, PowerPoint, Microsoft word, etc.)
• Salesforce
• Logistics