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Form of workComfort Dynamics Heating, Cooling, Plumbing, and Electrical is currently seeking a Call Center Customer Experience Rep to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Call Center Customer Experience Rep answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
BENEFITS WE OFFER
- Compensation Packages: $17-$20 plus commission
- Shift: Wednesday - Saturday
- Paid Time Off (PTO)
- Health, Vision, and Dental
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term, and Long-Term Disability
- Weekly Bonus Programs
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
What Will I Do?
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Do I have What it Takes?
- High School Diploma or GED preferred
- 1-year customer service experience
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus (not required)
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
