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SalaryCalling all Call Center CSRs with Outbound Call experience! You’re invited to join Team Gilmore!
As a Call Center Customer Service Representative at Gilmore, you will become part of a team of professionals committed to delivering our promise “Get More With Gilmore”. We firmly believe in promoting professionalism within the skilled trades, and we’re looking for individuals who embody this ethos. If you possess a positive attitude, a strong focus on customer experience, a strong work ethic, and a desire to continuously learn and grow, then we want to talk to you.
Who We Are
Here at Gilmore, we keep on growing because we hire the best, and our customers love us for it. We’ve been at this for over 45 years here in the greater Sacramento area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Compensation:
Starting Pay Range: $18- $22 per hour based on experience plus bonus opportunities.
Qualifications & Requirements:
- Call Center Reps with Service Industry (HVAC, Plumbing, Electrical) AND Dispatcher experience will be given first consideration
- Experience with Outbound calling is required, booking service, renewing maintenance agreements, etc
- Experience with ServiceTitan is preferred
- Must be willing to work onsite five days a week.
- Will be required to work one to two Saturday’s monthly during peak seasons.
- Experience working in a Call Center environment is preferred.
- Must be willing to work a 9:00AM – 6:00PM shift.
- Strong problem-solving abilities and the ability to think quickly and adapt in a dynamic environment.
- Proficient computer skills, additional knowledge with Service Titan is a plus!
- Positive attitude, team player mentality, and a commitment to delivering outstanding Customer Service.
- Availability to work flexible hours, including evenings and weekends, to accommodate customer needs.
Responsibilities:
- Outbound calling to ensure that each day has enough VIP Maintenance jobs booked, based on department call goals.
- Outbound calling to renew VIP customers who are expiring soon or already expired.
- While going through accounts verify accuracy and update months according to schedule and last visit date to keep visits spread out. (Update equipment information and ages, update allocated months, client information etc.)
- Back up inbound call taker if we have an influx of calls in the Call Center.
- Serve as the first point of contact for customers, providing exceptional Customer Service and actively addressing their inquiries, concerns, and service requests.
- Communicate effectively and professionally with the customers via phone, email, and other communication channels to provide information, schedule appointments, and assist with any service-related needs.
- Collaborate closely with our Dispatch to schedule appointments and ensure timely completion of service calls.
- Actively identify opportunities to enhance the customer experience, offering additional services or solutions that align with their needs.
- Follow established company procedures and polices to uphold service standards and ensure consistency in customer interactions.
- Exceptional interpersonal and communication skills, both written and verbal.
Benefits:
- 100% Paid Medical Insurance (eligible after 30 days)
- 6 Paid Holidays each year
- 401K with 3% company match
- Dental and Vision plans
- $20k Life Insurance plan
- Short- and Long-Term Disability plans
- Accident & Critical Illness Insurance available
If you’re ready to join a team that values employee satisfaction, professionalism, and exceptional Customer Service, then we want to hear from you! Apply now to become a Customer Service Representative at Gilmore Heating, Air, and Plumbing.
Gilmore Heating, Air & Plumbing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
