Onsite Call Center Customer Service Rep

Impresiv Health is always searching for the brightest and most talented healthcare professionals to join our team. We partner with top Healthcare Organizations across the United States to bring compassionate care to their patients during times of increased census, staffing shortages, and crisis. Whether you are looking for a local assignment or are eager to put on your traveling shoes, we have a team of dedicated recruiters who will help get you to your dream job!
**This is an ONSITE position.  NOT remote or hybrid**
Customer Service Representative Duties:
Will work under direct supervision in a Call Center environment, responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Customer Service Representative Skills:
•Minimum 1 year experience taking in bound/out bound customer calls.
•1 year prior claims and or Customer Service experience preferred.
•Prior experience in the healthcare or managed care industry preferred.
•Minimum 45 wpm typing skill preferred.
•Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
•Ability to use PC applications in a MS Windows based.
Why Impresiv:
• Insurance benefits including medical, dental and vision
• Experienced recruiters who will stay with you every step of the way
• Loyalty and Referral Bonuses
Apply now to find out more about this role or to speak with a recruiter about your next adventure!