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SalaryOverview:
Registry Call Center Associate Salary: This position pays a flat rate of $19.75/hour. This position is eligible for shift differentials.Additional Details:
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources,
ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.
We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship and leadership programs
- And more!
Our team is leading the way in shaping the future of health care. We unite to improve lives through innovation, compassion, and an unwavering commitment to achieving unparalleled excellence in patient care.
Description:We're seeking a Dispatcher/Call Center Associateresponsible for taking calls from Providers who request for Interpreter Service. This individual will:
- Communicate and discuss the needs for Limited English Proficient (LEP) patients with other departments/units such as nursing, staff, physicians, schedulers, etc. to coordinate, place, and submit Interpretation Services requests.
- Maintain a high level of contact with internal staffs as well as external vendors such as interpreter agencies to exemplify service.
- Organize and coordinate the schedules of interpreters for patients, nurses/doctors and EHC staff. Reconciles any schedule conflicts, and monitors efficiency.
- Stay in communication with vendors to send interpreter requests;
- Assign assignments to staffs, agencies according to team schedule, respond to emails and phone requests throughout the day and updates EMITS team schedule.
- Demonstrate professional communication skills over the phone.
- For administrative and tracking purposes, monitor, collect and/or record operation specific data.
- Perform other related duties as required.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- 1 year of call center work experience or related customer service experience.
- Additional experience in food service, hospitality or customer service preferred.
- Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.
- Ability to make sound judgments while quickly processing information.
- Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
- Knowledge of modified diets preferred.
- Ability to read, write, speak and communicate in English.
- Ability to follow and give oral and written instructions.
- Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers.
Registry Call Center Associate Salary: This position pays a flat rate of $19.75/hour. This position is eligible for shift differentials.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
