Call Center Agent - Remote (Orlando, Fl And Tallahassee, Fl Only)

THE POSITION IS ONLY OPEN TO QUALIFIED APPLICANTS THAT LIVE IN THE ORLANDO AND TALLAHASSEE AREA. Position will require up to 2 weeks of in-person training at our corporate office in Jonesville, FL.

Hours for this position are Monday to Friday from 9:00am-5:00pm or 10:00am - 6:00pm and 1-2 Saturdays per month from 9:00am-2:00pm.

Salary is based on experience; All experience must be clearly demonstrated on the application and must be verifiable

• Call Center Agent 2 - Starting at $46,269 *LENDING EXPERIENCE PREFERRED
• Call Center Agent 3 - Starting at $52,283 *LENDING EXPERIENCE REQUIRED
• Call Center Agent 4 - Starting at $59,170 *LENDING EXPERIENCE REQUIRED

Technology Requirements: All applicants must ensure that they have an internet service with the appropriate speed to support the technology utilized by the credit union and remote work. Equipment is provided by CAMPUS.

Assist members and potential members with phone requests by explaining products/services and resolving inquiries/issues. Must be a knowledgeable and effective communicator to promote products and services that enhance the member's financial relationship with Campus.

Essential Functions & Responsibilities:

• Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Assist members with all loan needs and in accordance with the lending guidelines established by Campus.
• Meets established call volume, production, call review scores, and adherence goals.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assures that appropriate records are maintained.
• Adheres to and follows all governmental policies, regulations, internal processes and procedures.
• Performs other related duties as assigned.

Knowledge and Skills:

Experience: MINIMUM 1-3 years prior Call Center experience and/or banking or credit union experience required. Lending experience preferred.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Excellent listening, telephone, written, and overall communication skills, problem solving, able to make decisions with minimal supervision. Strong technology skills; mobile devices, software applications, general knowledge of computers. Knowledgeable in Credit Union policies and procedures. NMLS registration is required.

EOE/AA Including Veterans and Disabled