Call Center Agent

JOB SUMMARY:

The Call Center is responsible for handling high call volumes, must be able to work dependable, have good computer skills. The Call Center must have the ability to talk to patients and type at the same time, work in a very fast-paced environment, making quick and accurate decisions, have strong communication skills, a 100% commitment to serve our patients and treat them with care and respect, be on-time to work every day, maintain excellent attendance and have reliable transportation.

JOB DUTIES:

• Handle a high volume of calls from patients requesting appointments, prescriptions refills and other services for multiple offices and physicians, as well as handle out bound calls.
• Acting as point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns
• Other duties as assigned
• Diligently checking emails for updates throughout the day.
• Provide exemplary customer service
• Use sound judgment in handling calls, especially with upset patients. Document all call information accurately in electronic medical record system.
• Follow all established procedures for answering patient inquiries
• Maintain effective communication with all back-office staff and provider.
• Proficiently follows companies’ policies and procedures.
• Must be willing to work occasional overtime
• Must be willing to work occasional weekends
• Must be willing to help out occasionally in other locations

Requirements

JOB REQUIREMENTS

Education and/or Experience

• Minimum High School Diploma or GED equivalent
• Call Center Experience
• Medical Clinic Experience
• Spanish Speaking Preferred

Required Knowledge, Skills and Abilities

• Knowledgeable about the health care practices, terminology
• Knowledgeable about record keeping,
• Strong customer focus and customer service skills
• Good interpersonal and problem-solving skills
• Must have the ability to satisfactorily speak, read, write and understand English for effective communication
• Knowledge of Electronic Medical Record (EMR) and Practice Management (PM) systems are a plus
• Ability to establish and maintain positive and effective work relationships with healthcare services providers, coworkers and patients
• Ability to work effectively as part of the team
• Strong organizing, coordinating and multi-tasking abilities
• Strong follow-up skills

WORK ENVIRONMENT

All work is performed within a standard health care/primary care clinical setting.

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

Job Type: Full-time

Pay: $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Application Question(s):

• Have you ever worked for Lakeview Healthcare System and/or AEGIS Medical Group?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Leesburg, FL 34748: Relocate before starting work (Required)

Work Location: In person