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SalaryJob Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to utilize your excellent communication skills and contribute to our growing organization. Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide accurate information and assistance to customers regarding products or services - Resolve customer complaints or issues by analyzing the situation and offering appropriate solutions - Maintain customer records by updating account information - Follow Call Center scripts and guidelines to ensure consistent service delivery - Meet or exceed individual performance goals and metrics Experience: - Previous experience in a Call Center or customer service role is preferred - Bilingual proficiency in English and Spanish is highly desired - Strong communication skills, both verbal and written - Ability to analyze customer needs and provide effective solutions - Excellent phone etiquette and active listening skills - Multilingual skills are a plus Location: This position is located in . Benefits: - Competitive salary - Comprehensive training program - Opportunities for career advancement within the company If you have a passion for delivering exceptional customer service, possess strong communication skills, and thrive in a fast-paced environment, we encourage you to apply for the position of Call Center Representative.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Experience level:
- No experience needed
Shift:
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
Ability to Relocate:
- Pompano Beach, FL 33069: Relocate before starting work (Required)
Work Location: In person
