Call Center Sales Agent Vacations

Are you driven to provide memorable customer experiences and have a passion for vacations? Are you solution-oriented and interested in working for a company that knows success includes contributing to a team, and a company committed to elevating the customer experience by helping guests create life-long memories?

Ultimate Vacation stays is looking for creative, skilled, and empathetic Customer Experience Agents that can successfully bridge the gap of at home casualness with the experience our guests demand. Sounds easy, but make no mistake, this role requires a high degree of professionalism and accountability. If you’re confident you could be a contributor in a self-driven, metrics focused environment that offers a hassle-free commute, comfort, and convenience this may be the opportunity for you.

What You’ll Do

As a Customer Experience Agent, you’ll be the face of Ultimate Vacation Stays as you handle inbound calls, emails, chats, and texts for North America’s premier vacation company.

You’ll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, and handling potentially escalated situations. You’ll be responsible for helping every guest you work with create a better life-long memory.

What You’ll Need

• Passion for customer service and ownership of the customer experience
• Ability to work Monday to Friday from 11 AM - 7 PM Est
• Have the ability to make decisions that are in the best interest of Ultimate Vacation Stays and the guest, bridging the gap for guest understanding while displaying empathy
• Have the ability to learn on the fly and follow along with real-time information
• Superior verbal and written communication skills
• Tech-savvy - you’re going to be on a computer workstation all shift every shift, you need to be really comfortable with this idea
• Ability to attend training schedule which will be conducted remotely overnight

Compensation

• $10 - $30 Per Hour (Base + Commission)

Job Type: Full-time

Benefit Conditions:

• Only full-time employees eligible

Communication method(s) used:

• Email
• Phone
• Chat

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Text Mimi Sparks

To schedule interview

407-757-6807

Start as soon as possible !!!

Job Types: Full-time, Part-time, Temporary, Seasonal

Pay: $10.00 - $30.00 per hour

Expected hours: 11 – 15 per week

Benefits:

• Flexible schedule
• Referral program
• Work from home

Experience level:

• No experience needed
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

People with a criminal record are encouraged to apply

Work Location: In person