Call Center Agent

Position Details

Position: Call center Agent

Location: Remote

Contract: 2+ Months

Position Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations

Skills Required

Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Skills Preferred

Spanish-speaking preferred.

Experience Required

Previous two positions should each be at least one consecutive year in a fast paced Call Center. National Call Centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Education Required

High school diploma or equivalent

Job Type: Contract

Salary: $20.00 per hour

Expected hours: 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Location:

• Phoenix, AZ (Required)

Work Location: Remote