Call Center Agent

Position: Call Center Agent

Location: REMOTE

Duration: 2 Months

Pay-Rate: $20.00/Hr. on W2

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to SB1734 tax compliance, delinquency and general information requests and inquiries.

This will have shorter training period than normal Call Center as there is one focus for this group.

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast-paced environment.
• Resolving Tier 1 level issues: Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Participation in all team engagement activities.
• Meeting performance expectations

Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized.

Spanish-speaking preferred.

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast-paced Call Center.
• National Call Centersin industries such as finance/banking, insurance, telecommunications (not technical support)
• Experience with participating in process improvement.

Education Required:

• High school diploma or equivalent.

Education Preferred:

• Associate degree or higher
• This position has the possibility of future permanent employment for agents that can successfully perform the duties of the position, demonstrate dependability and culture alignment.
• Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.
• Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
• Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
• Training is an intensive 3 weeks from 8:30am to 5pm.
• Attendance is critical as learning and applying knowledge is continuous for this role.
• Fully remote position Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
• If using a 5G router, please bring this on day 1 so the IT department can.

Job Types: Contract, Temporary

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years
• 5 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office
• Remote

Application Question(s):

• Do you have High speed Internet connection to work from home?
• Your email address, contact number, and the best time to reach you?

Education:

• Associate (Preferred)

Experience:

• finance/banking, insurance: 5 years (Preferred)
• Word, Excel and Google Workspace: 4 years (Preferred)
• handling all inbound telephone calls: 4 years (Preferred)

Work Location: Remote