Call Center Agent

Job description

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.

Gatestone & Co. is looking for highly driven, self-motivated individuals to be a part of our team! Our ideal candidate is reliable, punctual, and able to work within multiple computer systems at one time.. We are hiring immediately for this position!

This will be a work from home position, requiring only a few days onsite for initial setup and training. Gatestone will provide all equipment needed, but we will require all applicants to have internet access at home. Working remotely is temporary; employees will work onsite once restrictions have been lifted for COVID-19.

If you are skilled in customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll end your day feeling like you made a difference. As a team member, you'll be contacting customers to remind them about late or missed payments, getting the facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements.

The team receives extensive training with an emphasis on compliance and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices.

You will work quickly and accurately to contact customers to determine a reason for payment delinquency and negotiate payment commitment while maintaining a professional nature. You will document all accounts accurately, clearly and concisely noting the reason for hardship as well as adhere to all state and federal laws in the handling of accounts

Qualifications:

• 1+ years of customer service experience is required
• 1+ years Call Center experience is required
• 1+ years of collections and/or retention is preferred
• Excellent written and verbal communication skills is required
• High school diploma or GED required
• Must be able to pass a criminal background check

Benefits:

• Competitive hourly wage of $17.40/hour!
• All training is paid!
• Work from home position, requiring only a few days onsite at the start of the position
• Medical, dental, vision and life insurance available after 60 days of employment
• Paid holidays!
• Central downtown location, inside the beautiful Arizona Center

Chart your Growth Story

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full time Employee Engagement Specialist who ensures we have fun while working hard!

When you join Gatestone, you do more than join a company. You become part of a team of talented and self- driven individuals dedicated to bring success to the Company and their lives.

Gatestone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Be a part of an Award Winning Company.

Job Type: Full-time
Salary: $17.40 per hour
*Plus Commission!

Job Type: Full-time

Pay: $17.40 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Collections: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote