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PURPOSE: Serves as initial point of contact through our Call Center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.
ACCOUNTABILITIES:
- Manage calls from patients requiring medical care and provide / gather information needed
- Take electronic messages and convey information to respective medical care providers
- Screen and transfer calls to the appropriate person/department
- Assign pending documents into a patient’s chart within the EMR system
- Provide excellent customer service
- Other duties as assigned by managers and leads
EDUCATIONAL REQUIREMENTS: High School diploma or GED.
EXPERIENCE: One-year medical office experience. Health care receptionist or Call Center experience preferred.
KNOWLEDGE:
- HIPAA and other regulatory policies
- Insurance regulations, policies, and procedures
- Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
- Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.
SKILLS:
- Strong communication skills, verbal and written
- Extensive customer service experience
- Proven ability to multi-task
- Computer skills, being proficient with Windows based software
- Strong problem-solving skills and ability to think quickly, professional, and efficiently
- Ability to represent our organization in a professional manner
We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).
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