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SalaryThe Cafe Manager builds a healthy business and a healthy culture within their cafes. Ensure the operational needs of the cafe are met while also supporting and providing leadership to the team members of the cafe. Enjoys working in a fast-paced café environment and can effectively work under pressure. In this role, they will work with and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on. The La Colombe Cafe Manager possesses a high sense of responsibility, quality, ethics, and integrity.
PEOPLE & CULTURE Build team and maintain engagement by providing an excellent employee experience.
Communicate proactively, professionally, and positively with the team and guests.
Oversee the hiring, training, and development of all new and existing team members, including bi-annual performance review assessments.
Attend all cafe management required virtual and in-person meetings - both market and channel
Follow up consistently to build and maintain trust.
Demonstrate compassion and care in relationships with teams while setting clear expectations and accountabilities.
Confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner.
Coach team to meet standards, perform well, and treat one another respectfully.
BEVERAGE QUALITY Ensure teams consistently meet drink standards and serve beverages in a timely manner.
Coach baristas to improve drink preparation skills.
Work with other Cafe Managers, top-tiered baristas, and Technical Department to achieve quality control from a technical perspective (brewing devices, water quality, TDS measurements, etc.)
Scheduling regular cuppings to help promote general coffee knowledge.
Work collaboratively with the market trainers to ensure that all employees are bar-trained up to La Colombe’s beverage standards.
BUSINESS OPERATIONS Responsible for the day-to-day operational success of the cafe
Correct time cards and submit payroll in a timely manner according to market expectations
Ensure all small wares, cleaning supplies, and general needs for the cafe are purchased as needed.
Coordinate and maintain all vendor delivery schedules and escalate concerns.
Effectively communicate with the team regularly to address any quality control, procedural or workflow issues/changes.
Manage all scheduling for business operations needs and adjust as needed for Labor % of sales
Refine and continually improve processes for waste management, and monitor waste for milk, coffee, food, goods, etc.
Successfully address all customer service concerns and monitor and reply to Square feedback as required.
Work on the floor to oversee the quality of service, product, and employee engagement.
Oversee and coordinate all repairs and maintenance for cafe in partnership with Market Leadership and Cafe Ops.
Oversee and maintain high cleanliness standards for cafe.
BUSINESS MANAGEMENT Carefully, thoughtfully, and craftily curate the La Colombe experience in the cafe.
Continuously works on business development in strategy in all aspects, including but not limited to boosting relationships with local organizations and entities, product display and initial roll-outs, and other related tasks.
Responsible for managing the P&L of the cafe - COGS and labor metrics, and monthly, quarterly, and annual sales goals.
Complete monthly inventory
Submit and review invoices regularly and escalate concerns as necessary
Work with daily cash, POS system, submit sales to HQ, and review weekly sales with the management team.
Build sales consistently and deliberately while managing controllable costs skillfully and effectively.
Fulfill weekly bank deposit procedures and expectations.
HOSPITALITY Cultivate and create an environment that is passionate about hospitality.
Educating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees.
Build relationships with guests by communicating warmly and authentically.
Lead team members in hospitality training standards and best guest experience.
Seek opportunities to engage with guests and exceed expectations.
Deliver timely, professional, and knowledgeable service.
HEALTH & SAFETY Follow all health and safety protocols and meet cleanliness standards.
Ensure that all safety protocols are followed even when you are not present.
Ensure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediately, escalating to the district manager when necessary.
Complete Monthly Health Inspection Checklist and maintain food service manager health certificate.
Create any relevant checklists to ensure the proper maintenance and well-being of the cafe.
Food Service: 3 years of food service experience.
Years in Management: 2 years minimum in a hospitality setting.
Interests: An enthusiasm for specialty coffee.
People skills: Dealing with the public and team proactively, professionally, and positively.
Communication: Positive and professional communication skills, both written and verbal.
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays.
Ownership: Takes initiative, is personally driven, and takes pride in business.
High attention to detail with the ability to multi-task and prioritize effectively.
PHYSICAL REQUIREMENTS
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time.Ability to lift and/or carry 50 lbs or more on a consistent basis.
Frequently required to use hands.
Basic understanding of computer POS Systems, along with basic math skills.
Reading, writing, and oral proficiency in the English language.
