Business Systems Analyst

Analyst

The Business Systems Analyst is the main liaison between a high-profile client and our Merkle Technology Teams. This is a visible position, as you will elicit and guide requirements and initiatives at multiple levels of detail for our Merkle clients. You are entrusted with documenting requirements and acceptance criteria for a project. You will additionally support our clients post-production with program facilitation and issue research. You will report to the Client Services Director. This is a remote role.

Responsibilities

• You will lead discovery sessions with client stakeholders and subject matter experts as a means to elicit solution change requirements, both business and functional.
• You will perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis in the database to support the requirements process
• You will take primary ownership for accurate requirements specifications and acceptance criteria for Solution updates and maintenance
• You will take direction from Solution Management regarding schedule, scope, and cost tradeoffs
• You will lead or assist the Quality Assurance discipline on small projects to complete a test plan, which will include internal testing and user acceptance testing
• You will update and maintain solution documentation including Requirements, Feed Layouts and email types and variables
• You will be the Functional POC for the solution, working through data and design questions/issues as they arise
• You will maintain the solution in production, working with end-users, and facilitating change requests with the broader team using a defined change management process

• Bachelors Degree in Computer Science, Information Technology, or related field
• 3+ years experience eliciting, defining, analyzing and documenting detailed specifications for IT solution delivery with a significant database component or database focus
• 3+ years experience as a business analyst with full lifecycle software implementations (SDLC) involving large databases
• Experience drafting test plans and test cases
• Experience completing test cases, documenting, and presenting results for client approval
• Experienced with Word and Excel (can maintain complex spreadsheets)
• SQL experience to conduct data analysis and quality assurance
• Experience using MS Teams, Sharepoint, PowerPoint, JIRA

The anticipated base salary range for this position is $68,000k - $110,400k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

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About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.