It Business Systems Analyst (Onsite)

Business Analyst who will be a vital resource for our Store Operations, Marketing, and Data Analytics Teams. The BA will support and ensure the successful completion of analytical, building, testing, and deployment tasks of various IT and Business Improvement Projects. Experience in Shop Management/Point of Sale, ERP Systems, and Design to Build process is mandatory

Job Responsibilities: Business Relationship Management, Teamwork, Work Ethic, and Responsibility: Provide technical solutions and work output through personal expertise that exceeds the average worker in the same technical discipline. The willingness to work beyond regular hours during peak periods with customers and the flexibility to work on various projects regardless of technology, scope, project length, or a specific role. Ability and willingness to communicate personal and technological capacities and limitations candidly but politely. The ability to advise against a course of action when required in a way that conveys a client’s best interests are in mind, rather than inflexibility, and to seek and find suitable alternatives to serve and provide the customer with a solution to their request.

· System Implementation, Migration, Upgrades – Installation and upgrade work involving our systems: Troubleshooting & Support - Identify failing processes, assess available IXS system(s) health, and provide recommendations for increased efficiency. Project Management - Managing scope and system-wide deliverables for clients. System Analysis - Hardware and software requirements planning and sizing. Solution Design. Impact Analysis. Performance Tuning. Best Practices - review and implementation of best practices. Communications - Understand technical concepts involving partner communication packages. Documentation – Create, update, and maintain documentation

· IT Governance/ Change Control and Quality Assurance: Perform or coordinate quality assurance testing for all assigned work. Communicate key insights and findings (QA issues/ Bugs) to the project team. Prepare QA documentation and present changes to the Change Control Board.

· Shop Management/Point of Sale. Process Definition, Solution Design, Configuration, and Testing. Facilitate the design, implementation and communication of customer-focused solutions. Conduct Process and Integration Mapping. Define configuration specifications and business analysis documentation. Interpret business requirements to balance the needs of Franchises and Corporate needs. Assist with developing and implementing data integration systems, analytics, and other strategies that optimize data quality through multiple systems.

· Oher duties may be assigned.

Qualifications: Post-secondary degree in Information Systems, Computer Science, Mathematics, Information Technology or Business Administration. Preferred: Master‘s Degree Preferred. Project Management Professional or Certified Business Analysis Professional Certification.

· 5 years in the IT field. Experience in data integration (ETL, EAI, or MFT) mapping, development, or architecture across multiple organizations and industries.. Previous experience in Retail, Automotive or Franchise Support. Preferred-10 Years in the IT field. Familiar with various API architectures including REST and SOAP. Experience with retail, manufacturing, finance, healthcare, automotive, transportation, and logistics industries. Must be familiar with various protocols, including but not limited to FTP, SFTP, AS2, and SMTP.

· Excellent collaboration and communication skills. Documentation - Creating specifications and mapping documentation using formal or ad-hoc tools.Mapping - Creation and modification of Integration Tools maps in various formats and standards, including; XML, ODBC/JDBC, flat file, and JSON. SQL databases including Snowflake, MS SQL Server and PostgreSQL. Windows Server, Linux and serverless architecture. Communications - Understand technical concepts involving partner communication packages. Documentation – Create, update, and maintain documentation. Writing and modifying business processes and workflows Preferred: Working with Oracle NetSuite, Salesforce, Celigo and Fivetran. Mapping - Creation and modification of EDI maps and advanced mapping functions (ex., user-exits) in various formats and standards, including XML, ODBC/JDBC, flat file, iDocs (other ERP APIs), X12, and EDIFACT. API Development - Creation and modification of business processes and workflows with and without the use of process modelers in comprehensive integration suite environments. Communications - Understand technical concepts involving partner communication packages. EAI-based development.

Job Type: Full-time

Pay: From $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 10 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Sterling Heights, MI 48314: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Snowflake database: 4 years (Preferred)
• Linux: 5 years (Preferred)
• MFT mapping: 5 years (Preferred)
• PostgreQL: 5 years (Preferred)
• API architectures: 10 years (Preferred)
• NetSuite: 4 years (Preferred)
• Epicor: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person