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Form of workDescription
Hybrid , reporting to a specific location where work needs to be performed / collaboration should happen (regardless this location is within a hub) and without regard to where a candidate lives (some employees may end up hybrid who live more than 50 miles away but where business needs dictate them to be onsite at a specific location three days per week).
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center- Cole Engineering Center Podium three times per week, at minimum
About Organization:
Our mission is to become a Top 10 CX leader across all industries by empowering our employees to create the safest, most enjoyable experiences which inspire trust, confidence, and passion in our brands. We put safety first – always! We love delighting customers, act as one team and set out to make everything and everyone around us better. We strive for excellence through continuous improvement and aspire to be the industry leader in customer and employee experiences.
Description of Role:
The ideal candidate for Business Strategy Lead, Vehicle Commerce position embodies GM’s Behaviors and brings an insatiable appetite to create personalized, industry defining experiences for our customers. Bringing a growth mindset, this position will lead the development of experience strategies aimed at personalized, engaging, profitable, long-term customer relationships resulting in greater share of wallet and brand affinity.
As part of the Vehicle Shop & Buy Line of Business, this position will be responsible for collaborating with business, technical, and brand partners to build and deliver the strategy, goals and market assessments for the Vehicle Shop & Buy experience that makes shopping & buying a car simple, personalized, and trusted.
As customers habits continue to shift to online ecommerce, it is critical GM establishes a leadership position in the on-line Vehicle Commerce space for both our brands and dealers. This position will lead a team to design a world-class online experience for our customers while establishing strategic initiatives, simplifying complex experiences, and ultimately driving revenue for GM. This position requires someone who is a self-starter, fast learner and always thinks customer first.
A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize, and thrive in an ambiguous / fast-paced environment is a must. Additionally, this position needs to effectively communicate and build deep understanding of program value and impact across the enterprise to ensure buy-in and support of programs and initiatives into regular strategic priorities and innovation.
Key Leadership Requirements:
- Customer-First Mindset : leverage insights and build relevant strategies to drive preference and loyalty for GM. Experience driving strategic roadmaps from inception to implementation – quarterbacking the key stakeholders towards a common goal
- Strategic Thought Leadership: possess business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams.
- Team Building and Leadership : track record of leadership and ability to lead influence at all levels; strong partnership skills with a history of collaborating across organizational boundaries, working with and influencing others, and creating clarity from confusion.
- Outcome-Oriented: articulates desired outcome(s), able to assess and make difficult decisions quickly, and works collaboratively to create a path to achieve it.
- Business Acumen – Strong business acumen, P&L experience, agile decision-making, ability to formulate break down organizational barrier and shepherd initiatives through to launch
- Analytical - synthesizes complex or diverse information; uses intuition and experience to complement data; ability to effectively communicate and translate business needs to technical teams; proactively identifies and resolves problems in a timely manner.
Additional Description
Required Qualifications:
- BA / BS in Business, Marketing, Finance or related field
- 5+ years’ working in a fast-paced, high-volume consumer-facing corporate or agency environment with responsibility for simplifying complex customer experiences. Passion for understanding the customer needs and delivering an exceptional customer experience
- Effective leadership style, compatible with the team culture: collaborative, flexible, innovative, and results-oriented
- Strong personal skills to support organizational awareness & participation
- “Leadership” DNA: Able to motivate and inspire the team to accomplish our goals
- Ability to act as a catalyst for innovation and change
- Entrepreneurial drive / demonstrated ability to achieve stretch goals in a fast-paced environment
- Demonstrated ability to manage multiple projects / programs
- Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to staff to improve performance
- Strong analytical skills with demonstrated ability to transform data into actionable information
- Must be able to think / act strategically and tactically
- Financial and business acumen in a range of functional areas (e.g., sales, marketing, customer service)
- Strong communication skills and ability to tailor communication style, frequency and approach for multiple audiences, including working teams, colleagues and senior executives
- Affinity to facilitate problem solving & collaboration
- Experience in establishing effective partnerships within and outside of the organization
- Experience working with geographically dispersed teams
Preferred Qualifications:
- Master’s Degree / M.B.A.
- Program Management Experience
- CRM, eCommerce, Sales, and platforms
- Retail experience
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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