Business Process Analyst

Summary
This position is located in the U.S. Department of Labor, Employment and Training Administration (ETA), Office of Unemployment Insurance (OUI).
Position can be filled in any of the following locations: Washington, DC; Boston, MA; Philadelphia, PA; Atlanta, GA; Dallas, TX; Chicago, IL; or San Francisco, CA. Location will be determined at time of selection.
This position is not a remote position. The selectee(s) must report to their duty location a minimum of 2 days every 2 weeks.
This job is open to

• Career transition (CTAP, ICTAP, RPL)
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
Open to ALL U.S. Citizens. ICTAP/CTAP eligibles in the local commuting area. Also advertised as MS-24-DAL-ETA-12212008-SLN for status applicants. To be considered for each, apply to BOTH jobs.
This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Land & base management
• Military spouses
• Special authorities
• Veterans

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Land & base management
• Military spouses
• Special authorities
• Veterans

Videos
Duties

• Provides leadership, direction, oversight, and assistance to state workforce agencies in the implementation and administration of state unemployment insurance (UI) programs, Federal unemployment compensation programs, and other wage-loss, worker dislocation and adjustment assistance compensation programs.
• Develops, implements, and ensures compliance with OUI's plans, policies, and standards.
• Projects integration activities include project plan development, execution, and integration of change control procedures into projects.
• Development of description documents, constraints and assumptions, identification of alternatives, and cost/benefit analysis.
• Coordinates and collaborates with OUI management, the senior leadership with ETA and DOL, Regional Offices and other Division area staff to obtain program requirements, interpret policies and processes to ensure compliance of program regulations and provisions.
• Analyzes and evaluates the requirements for development, design, testing, and implementation of systems.
• Maintains a continuous awareness of policies, planning and ongoing events/activities within the Agency related to Information Resources Management (IRM) and modernization.
• Collaborates with a wide range of management, Program, and IT personnel throughout the Agency, Department, and the industry as a whole.
• Supports and/or oversees cross-organizational boards, committees, working groups, teams, or other integrated groups addressing Business Processes, programs, and projects.
• Develops and presents recommended corrective actions or solutions for approval on problem areas.
• Advises the Director, other Agency officials, and staff on pertinent issues and critical problems and makes recommendations on how to address those issues.
• Coordinates and communicates with and between federal ETA participants in both the National and Regional offices, State Offices and the OCIO, as well as implementation of programmatic changes and other policy-related system enhancements introduced by the National Office.
• Provides response and oversight support to UI Programs nationwide.
• Prepares and presents briefings and makes presentations on the assessments progress and results, to include preparation of technical reports and/or documents on progress and results.

Requirements
Conditions of Employment

• Must be a U.S. Citizen.
• Must be at least 16 years old.
• Requires a probationary period if the requirement has not been met.
• Candidate required to obtain the necessary security/investigation level.

Qualifications
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13. Specialized experience is experience in or directly related to the line of work of the position to be filled, and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Must meet all of the specialized experience listed below:
- Preparing narrative and statistical evidence and justification in support of recommendations and proposed initiatives, including technology, operations and/or policy, within state and/or Federal Unemployment Insurance (UI) programs.
- Developing of long-range program plans, goals, objectives, and/or milestones and evaluating initiatives within administration of state and/or Federal UI programs; and
- Providing advice, assistance, and/or policy guidance to stakeholders relating to the development, implementation, application, and evaluating the effectiveness of system-wide business concepts and tools to improve administration of state and/or Federal UI programs.
WHEN DOCUMENTING EXPERIENCE IN YOUR RESUME, PLEASE BE CLEAR AND SPECIFIC. NO ASSUMPTIONS WILL BE MADE ABOUT YOUR WORK EXPERIENCE.
Education
There is no education substitution for specialized experience at this grade level.
Additional information
Applicants must meet all legal and regulatory requirements. Reference the Required Documents section for additional requirements.
This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.
Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Additional information is available at https://www.opm.gov/policy-data-oversight/pay-leave/pay-and-leave-flexibilities-for-recruitment-and-retention/
As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION
Telework Positions: Eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.
Position can be filled in any of the following locations: Washington, DC; Boston, MA; Philadelphia, PA; Atlanta, GA; Dallas, TX; Chicago, IL; or San Francisco, CA. Location will be determined at time of selection.
Based on agency needs, additional positions may be filled using this vacancy.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.
Category C - Meets the specialized experience described in the minimum qualification requirements section of this announcement and demonstrates proficiency in the basic competencies.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

• Oral Communication
• Planning and Evaluating
• Problem Solving
• Project Management
• Technical Credibility
• Written Communication

Click here for Evaluation details.
You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12212009
The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) who are placed into Category B or higher will be considered well-qualified. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.
Click Application of Veterans Preference for Category Rating Jobs for more information.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.
  
  • Resumes: Required and applicants must provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions and confirm that your resume supports your question responses.
  • Veterans Documents (if applicable): Your DD-214 must show the type of discharge and dates of active duty. To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference, which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active-duty service members expecting honorable or general discharge or release within 120 days, click Active Duty). Without this documentation, you will not receive the veteran's preference. For more information, go to Feds Hire Vets - Veterans Preference
  • Displaced Employee Placement Documents: Only required if requesting priority consideration under CTAP or ICTAP eligibility.
  
  Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
  Do not upload password-protected documents.
  Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Departme...