Business Operations Analyst

Business Operations Analyst

JOB-10040481

Anticipated Start Date

February 12, 2024

Location

Taylor, TX

Type of Employment

Contract Hire

Employer Info

Our client manages the flow of electric power to Texas customers - representing 85 percent of the state's electric load and 75 percent of the Texas land area. As the independent system operator for the region, they also manage financial settlement for the competitive wholesale bulk-power market and administers customer switching for 6.5 million Texans in competitive choice areas. They are membership-based, nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Members include consumers, cooperatives, independent generators, independent power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipal-owned electric utilities.

Job Summary

We are looking for individuals to join our client’s team as Business Operations Analyst. This position will support NERC compliance process/reporting/evidence for data center, team procedures and work instructions on Wiki/SharePoint. Exit Strategy: Re-evaluate task load and performance of contingent worker at the end of contract and determine if contract will be extended or terminated.

Job Description

• Communicates and collaborates with external and internal customers to identify and analyze information needs, project specifications and functional requirements.
• Gathers, interprets, and documents customer business needs that are translated into application requirements, operational requirements, use cases and test cases. Serves as the conduit liaison between internal business units, vendors, and software application development teams.
• Coordinate with implementing teams to enter and track change control requests and follow up on such requests to ensure all needed data is correct and the change is scheduled appropriately, implemented on time, and closed out within SLA.
• Interacts with a diverse group - project managers, executives, managers, and subject matter experts to elicit, clarify and gather business requirements for internal business projects.
• Uses interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios to obtain requirements.
• Leads IT functional teams in the development, implementation, monitoring, and reporting of control processes, documentation, and compliance routines.
• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
• Reviews policy, standards, processes, and procedures to assess, monitor, report, escalate, and remediate IT risk and compliance related issues.
• Uses business analysis to define and chart tasks and workflows in conjunction with project managers. Assesses technologies to create developmental specifications as well as detailed use and test cases.
• Plans and organizes time, priorities, and resources to coordinate multiple initiatives simultaneously and produce deliverables on target.
• Use requirements to drive the design or review of test cases and process change requests.
• Researches and applies best business practices within and outside the company to establish benchmark objectives.
• Reports issues and obstacles management which may impact project initiation or completion.
• Demonstrates proven, broad based business acumen including business/financial analysis, contract/partnership management and team leadership.
• Performs other duties as required.

Skills Required

• Minimum of 3 years (more than degree requirements stated above) of progressively responsible experience in internal business and technical analysis.
• Demonstrated proficiency with technical writing.
• Preferred candidate will have a combination of training and experience in information technology and Business Operations and should be able to incorporate business systems analysis, project management, workflow analysis, and technical communication skills effectively into the role to maintain IT compliance posture.
• Preferred candidate will have experience developing and maintaining IT control documentation – control matrices, narratives, process flows, etc.
• Preferred candidate will have compliance and risk management related experience executing established framework, standards, policies, and procedures.
• Good troubleshooting skills and technical knowledge with the ability to think outside the box.
• Broad knowledge of information technology systems, concepts, and methodologies.
• Goals oriented with the ability to work under pressure.
• Aptitude to build relationships, engage and influence others in a diverse environment.

Preferred Experience:

• Experience working in the energy/power sector.
• Experience working in government/non-profits.
• Certification in Business Analysis

Education/Training/Certifications

• Bachelor’s degree in business administration, Accounting, Computer Science, or related field is required.

Additional Requirements

• Start Onsite then move to 2/3-days a week hybrid traveling to all 3 company locations: Taylor, Austin, Cedar Creek.