Business Office Specialist - Shared Service

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This position will have oversight of the community Business Office. They will act as a liaison between community leaders and Central Office Shared Services to help with monthly revenue and expense cycle management as well as support the monthly financial close. This position is expected to deliver outstanding accounts receivable results and customer service while maintaining a working relationship with all internal and external customers.
Prepare monthly private pay resident billing and hospice billing

• Cash receipts management; application to private pay accounts.
• Collection procedures of private pay accounts, per organization policy.
• Participate in third party billing by uploading ancillary charges.
• Answer resident/family billing questions
• Provide supporting statements/claims to LTC insurance providers, upon request.
• Audit changes to resident contact/financial information in billing software

Manage the Medicaid application process:

• Ensure timely eligibility is met.
• Update EMR with correct payor sequencing and communicate status to Shared Services Billing Team.
• Manage adjustments and updates to resident financial data as it relates to their Medicaid share of cost. Including annual renewals and monthly eligibility checks.
• Liaison with external partner for resident Medicaid application services.

Reporting:

• Report resident movements in database software.
• Liaison to the Central Office Shared Services for data requests and reporting.
• Facilitate annual distribution of estimated tax deductions and related documents.
• Participate in annual resident financial updates.

Manage resident trust accounting and reporting, including documenting activity in database and generating resident statements.
Monitor use of petty cash on hand, ensuring drawer balances tie out to expected balances and facilitate the replenishment of funds. Process manual checks from petty cash account.
Oversee the credit card merchant program, device inventory management, documentation/reporting transactions, training staff on CC payment process.
Entrance Fee refund tracking and processing
Manage the Benevolent Care Application process:

• Ensure timely application
• Identify eligibility
• Calculate benefits
• Update annual benefits

EDUCATION AND WORK EXPERIENCE:
Required Degree: High School Diploma
Preferred Degree:
Associates/Bachelor's Degree in Business Administration
Experience:

• This position requires at least 3-5 years of related experience in accounting or Business Office atmosphere.
• Healthcare billing is preferred

KNOWLEDGE, SKILLS AND ABILITY:

• Excellent computer skills, including proficiency in Microsoft Office products.
• Intermediate Excel skills.
• Excellent attention to detail.
• Excellent communication skills, both oral and written.
• Forward thinking and continuous improvement mindset.
• Stays current and knowledgeable in field.
• Ability to work effectively within a large, matrix organization.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.