Business & Licensing Specialist-Wv Secretary Of State's Office-Harrison Co.

Position Title: Business and Licensing Specialist

Division: Business Division
Reports To: Business Director
Salary: $37,000
Position Purpose:
This position will support the West Virginia Secretary of State's Business Division and Charity department in day-to-day operations, specifically as a customer service representative in the Charity Department, providing expert guidance on Charitable registrations, including the filing and processing of applications through online programs. General knowledge of non-profit business structures will also be a requirement. The position will allow for the opportunity for cross-training into other functions within the office. This position will be located in Clarksburg, West Virginia, but will complete training in Charleston, West Virginia. Training is expected to last for a two-week time period (Monday-Friday), but may take additional time.
The ideal candidate must be friendly and positive to provide excellent service to customers.Examples of Duties:

• Processing filings for charitable organizations.
• Provide customer service.
• Support Call Center.
• Assist walk-in customers.
• Support online filing systems.

Additional duties to be trained in:

• Participate in the cross-training initiative across the Division.
• Knowledge of the WV Code relating to all Business and Charity functions.

Dress Code:
This individual must display professional appearance at all times when representing the Secretary of State.
Office Policies:
This individual must abide by all policies outlined in the Secretary of State's Office Policy Handbook.EDUCATION STANDARDS
College degree preferred, but High School Diploma may be acceptable with sufficient experience.
Previous communication related experience that highlights the interaction with the public.
Must be able to pass a full credit/criminal background inquiry.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Must have outstanding "people skills."
• Must have excellent problem solving skills.
• Must have excellent verbal and written skills.
• Must have computer skills to include the use of Microsoft Office and literacy into the use of web based applications and security of their online presence.

This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as directed above.
The West Virginia Secretary of State's Office is an Equal Opportunity Employer.

WV Secretary of State websiteEmployment Type: Full-Time Permanent