Business Office Specialist- No Nights, No Weekends, No Holidays

MAIN FUNCTION:Performs clerical and receptionist duties in the Business Office of the Ambulatory Surgical Center (ASC).

RELATIONSHIPS:
 Immediate Supervisor: Business Office Manager
 Degree of Supervision: minimal, self-directed and able to work independently
 Contacts: Patients; Patient’s friends/family/significant others; Physicians and physician’s office personnel; Facility clinical and non-clinical personnel; Vendors; Administration; Medical Director

REQUIREMENTS:
 Education, vocational training and experience:
1. High school diploma or equivalent, required
2. One year previous experience clerk/receptionist/assistant, requirement;
healthcare setting, preferred
3. Basic computing skills, required
4. Knowledge of Medical Terminology, preferred
5. Knowledge of diagnosis coding, preferred
6. Knowledge of procedural coding, preferred
7. Knowledge of insurance verification software (i.e.: Availity), preferred

 Quality
1. Accuracy
2. Attention to detail
3. Timeliness
4. Organization
5. Prioritization
6. Flexibility
7. Accountability
8. Logical decision making
9. Critical thinking

 Dependability
1. Attendance
2. Punctuality
3. Accepts delegation
4. Meets deadlines
 Physical and Environmental Working Conditions

1. Sitting a considerable amount of time; intermittent standing and walking
2. Visual and auditory acuity for frequent use of computer, telephone, and
occasional use of other office equipment
3. Able to lift and carry in excess of 25 pounds, which may require pushing, pulling, or a full-range of body movement; ability to stoop, kneel, crouch, reach, and grasp.
4. Well lighted and ventilated with non-hazardous equipment
5. Exposure to blood-borne pathogens and may encounter chemical, electrical and biological hazards

DUTIES AND RESPONSIBILITIES:

 Philosophy
1. Supports the facility’s ideology, mission, goals and objectives
2. Performs in accordance with the facility’s policies and procedures
3. Follows the facility’s Standards for Ethical Business Conduct
4. Conducts oneself as a positive role model and team member
5. Cognizant of patient’s rights and responsibilities and supports them in performance of job duties
6. Respects patient’s right to privacy, dignity, and confidentiality
7. Participates in facility committees, meetings, in-services, and activities

 Communication
1. Communicates effectively and professionally with all contacts
2. Interactions with others are positive, respectful, and considerate

 Financial Practices
1. Utilizes facility resources appropriately avoiding wasteful practices
2. Reports wasteful practices
3. Analyzes work area and makes recommendations for potential cost-effective
improvements

 Compliance Program
1. Contributes to the progress and development of the organization's adopted
Compliance Program
2. Performs according to established compliance policies and procedures

 Performance Improvement Program
1. Contributes to the progress and development of the organization's adopted
QAPI Program
2. Performs according to established QAPI policies and procedures

 Safety/Risk Management Program
1. Adheres to safety policies and procedures in performing job duties and
responsibilities
2. Compliant with safety policies and procedures in performing job duties and
responsibilities
3. Maintains responsibility for safe work area by reporting to the Safety Officer or designee observed or suspected safety violations, hazards, and policy and
procedure non-compliance.
4. Responds to emergency situations with competence and composure.
5. Reports observed or suspected medical emergencies, notifies appropriate

personnel and responds appropriately.
6. Identifies facility emergency situations (e.g. fire/disaster) and notifies appropriate personnel and external agencies.

 Professional Competence
1. Maintains professional competence by participating in continuing education and other learning experiences
2. Contributes to growth and education of staff by sharing knowledge gained in continuing education and experiences
3. Seeks new learning experiences by accepting challenging opportunities and responsibilities
4. Open to suggestions and recommendations

 Receptionist Duties
1. Serves as telephone operator for facility, supplying information as able, correctly routing incoming calls to requested party, or taking accurate messages when unable to connect to requested party
2. Responsible for receiving and distributing mail, special deliveries
3. Greets all contacts
4. Processes all scheduling paper work for accuracy: patient demographics, diagnosis codes, procedural codes, and verification of insurance information and prior authorization. Schedules patient in electronic system. Responsible for printing and assembling all patient charts in advance.
5. Admits patient to facility by verifying information, explaining policies, collecting patient share of financial responsibility, and obtaining signatures. After patient completion of paperwork, notifies appropriate nursing staff that patient is present and ready for treatment.
6. Responsible for keeping track of patient’s family, driver, etc.
7. Closes patient record by verifying completion of all required documentation, scanning and storing per regulatory requirements.
8. Acts as liaison between persons in facility lobby and clinical areas.
9. Acts as information resource for all contacts; provides physicians and physicians’ offices with information and materials provided by the facility.
10. Responsible for ensuring that vendor representatives have appropriate badges, adhere to required facility procedures, and do not interfere with patient care or confidentiality.
11. In times of emergency, responsible for placing calls to appropriate agencies for assistance, and directing emergency personnel to appropriate area
12. Performs other miscellaneous office/clerical duties as needed or requested
 Incoming cash, checks and credit card receipts until balanced and delivered to Business Office Manager
1. Stamps the back of each check with deposit stamp at time of receipt
2. When receiving payments by cash or check directly from patients, issues appropriate duplicate receipt
3. When receiving credit card payments from patients, verifies credit card and issues necessary duplicate credit card paperwork/receipt to patient
4. Posts all payments received to log, given to Business Office manager

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Panama City, FL 32405: Relocate before starting work (Required)

Work Location: In person