Business Intelligence Operations Manager (Remote)

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The BI Operations Manager will bridge the gap between strategy and execution within the Business Intelligence team. The individual in this position will be responsible for overseeing the day-to-day operations of the BI team, ensuring that the department's strategic vision is translated into actionable, efficient workflows and tangible results. Acting as both a team supervisor and a project manager, this role demands a unique blend of leadership, organizational acumen, and strong communication skills. The BI Operations Manager will coordinate closely with various departments, including liaising with external business units and internal teams like ETL and Data Governance, to ensure seamless project execution, quality assurance, and adherence to best practices. This role is essential in fostering a collaborative team environment, driving operational excellence, and contributing to the overall strategic direction of our BI initiatives. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Supervise the daily operations of the BI team, ensuring effective execution of projects and tasks and to provide guidance, mentorship, and resource management.

• Lead and optimize BI project workflows and detailed project plans, including managing timelines, resource allocation and tracking progress.

• Act as the operational driver, translating the Director's strategic vision into actionable plans.

• Coordinate effectively with the ETL team and other stakeholders, managing dependencies and communications.

• Foster a collaborative and productive team environment, aligned with strategic goals.

• Oversee the BI team's daily activities, which includes managing the ticketing system and reviewing, prioritizing, and assigning tasks.

• Conduct regular and systematic reviews with the Director to align priorities and adjust plans as necessary.

• Serve as a key liaison between the BI team, external business units, and other internal teams.

• Oversee quality control processes, ensuring all deliverables meet high standards and business needs.

• Adhere to BI best practices and ensure that BI projects and tasks are in compliance with established standards.

• Identify potential risks in projects and workflows, developing and implementing contingency plans as needed.

• Assist in strategic planning by providing operational insights to inform and enhance BI strategy.

• Identify and suggest improvements in processes and project management practices.

• Organize and lead regular team meetings to ensure alignment on goals and priorities.

• Provide strong leadership, guiding the team with a focus on resource management and efficient allocation.

• Foster a team environment that values structure and process.

Required Knowledge, Skills and Competencies:

• Understanding of software development standards & practices, including the Agile & Scrum methodologies, versioning & source control, and change management.

• Excellent time management & prioritization skills.

• Familiarity with banking & financial industry terminology & practices strongly preferred.

• Familiarity with Visual Studio & Microsoft programming languages preferred.

• Proficient with using Excel for basic data quality and data validation checks.

• Efficient time management & prioritization skills.

• Advanced written and oral communication.

• Advanced organization and planning skills.

• Proven delivery abilities.

• Knowledge of project management techniques and tools.

• Direct work experience in IT project management or a BI management capacity.

• Proven experience in people management.

• Proven experience in change management.

• Customer Service - Responds promptly to customer needs.

• Oral Communication - Listens and gets clarification; Responds well to questions.

• Adaptability - Able to deal with frequent change, delays, or unexpected events.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

• Judgment - Exhibits sound and accurate judgment.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

• Safety and Security - Observes safety and security procedures.

Industry and Work Experience:

• 5+ years of BI experience with a large organization.

• Experience working with Power BI or similar tools required.

• Banking and/or finance industry experience strongly preferred.

Academic:

• High school diploma or GED required.

• Bachelor's degree preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)