Business Development Manager

Closing Date to Apply: March 22, 2024

Salary: $93,787.20 to 164,112.00

Typically, selected candidates are hired at a salary rate between the minimum and midpoint of the range.

Benefits: This link below will provide you with Grant PUD’s benefit that may be available if hired, different employee types are eligible for different benefits.

Grant PUD — Unified Insurance Program (uip-wa.org)

Grant County PUD will administer a background check as part of the hiring process.

Position Summary

Under minimal supervision, this position provides senior level service, business intelligence, marketing, and contract development for Grant PUD Large Customers. Manages the relationship of industrial accounts by advocating within the Utility for new key customers seeking service. Advises and coordinates strategic and daily utility issues facing customers from services supplied through Grant PUD.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Exercise independent and firm decision making on policy and procedures related to establishing new industrial accounts and marketing the vast utility services of Grant PUD; influence management and staff within the Utility to craft protocols and respond effectively and appropriately to key customers; collaborate with new and potential industrial customers to pursue new and expansive utility service projects.
• Assist and advocate in the development and management of customer agreements; oversee and coordinate the analysis of key customer accounts including strategic or confidential planning issues, outage coordination, and infrastructure needs; coordinate efforts with Power Delivery Engineering and new customers; consistently develop, market, and implement products and services offered to industrial and large key customers.
•  Develop conceptual service design options for new customers including delivery transmission and distribution strategies; provide schedules and report the economic benefits of working with Grant PUD; maintain a productive relationship with assigned customers by understanding their business, electric energy usage, systems, equipment, and processes.
• Evaluate customer power services, consumption/load patterns, and general usage for savings and improvements; conduct interviews with industrial customers to identify new needs and gaps in services; facilitate customer understanding of industry issues, rates, pending legislation, and the impacts to operations; accomplish tasks within tight schedules and demanding time targets.
• Communicate regularly with customers; prepare plan of service for new and potential accounts, draft service agreements, maintain various correspondence, records, and files; represent Grant PUD at professional and community activities and functions; assist with economic development opportunities as necessary; promote Grant PUD’s conservation efforts with potential customers.
• Advocate for a culture of safety amongst staff and customers by attending all safety meetings and adhering to all safety laws, guidelines, and requirements; demonstrate a commitment to safety standards by ensuring customers are given a safety review in all meetings and negotiations.
• Performs related duties as required or assigned.
• Demonstrated commitment to Grant PUD’s mission, vision, values, and strategic plan. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
• Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
• Actively participate in all aspects of our safety program, including but not limited to:

o Following all safety policies and procedures.
o Alerting supervisors and coworkers to unsafe or hazardous working conditions.
o Reporting any safety incidents or close calls within 24 hours to your supervisor.
o Accepting feedback from supervisors and coworkers regarding your own safety performance.

Education and Experience

Required

• Bachelor’s Degree in Engineering, Business Administration, Public Administration, Marketing, Energy Management, Planning or equivalent.
•  5+ years’ experience in customer service, delivery, marketing, and/or management.

License and Certification

Required 

• A valid Washington State driver’s license with no restrictions.

Other Knowledge, Skills, and Abilities

•  Knowledge of Concepts, principles, theories, and methods surrounding large customer care; sales and account management methods to provide outstanding customer service; project management tools and techniques; financial competences with an attention toward detail; contract and service negotiation and follow up; energy regulations and efficiency.
• Skill in technical experience in Distribution and Transmission services; project management; written and oral interpersonal communication; identifying and analyzing potential problems; utilizing MS office products; customized financial, billing, and customer service software, tools, and applications.

Physical Requirements

• Position may be eligible for hybrid work arrangement: Yes No
• Per Grant County PUD policy all employees are required to work at their designated headquarters at least two days per week.
• Majority of work is performed in a standard office setting.

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas.