Business (B2B) Customer Service Support Representative (Remote)

Business (B2B) Customer Service Support Representative (REMOTE) 

Great Experiences Start Here 

Average B2B Customer Service Support Representatives earn $37,400+ total earnings a year, to build the life you want faster. 

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one: a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? 

We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. 

Why Join Cellular SalesOur B2B Customer Support Representatives interact with our business consultants helping to analyze, resolve, and support their requests. Our team continues to help clients connect, work, watch, game, and stream with the latest devices. We partner with our business clients to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they are informed and satisfied with their Verizon choices. For the communities we serve, we get to actively build relationships and trust.  

What We Offer 

We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here's what you'll get when you join us: 

• Flexibility: Fully Remote Opportunity 
• First Rate Health Benefits: Including health/vision/dental, and life insurance 
• Security for Your Future: 401(k) with ROTH option to save for retirement 

• Wellness: Access to on-site gym and various fitness classes 
• Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership 
• Outstanding Company Culture: A healthy community that fosters collaboration and mutual success 
• Community Involvement: Impact the lives of people where you live through local events and volunteering 

Responsibilities 

As a B2B Customer Service Support Representative, you will service the clients' needs and prepare recommendations based on their specifications. 

• Analyze clients wireless accounts with the intent to optimize and promote Verizon services 
• Act as a product expert when creating and delivering proposals to our business consultants 
• Stay current on the newest technology products and services 

• Ability to interpret and convey complex business promotions and pricing 
• Meet or exceed established daily metrics and performance standards 
• Provide outstanding service when communicating with our business consultants while maintaining company protocols 
• Ensure proposals are detailed, accurate, and compliant prior to delivery  

What We Are Looking For 

• Analytical mindset 
• Driven, enthusiastic personalities with a positive attitude 
• Willingness to learn and adapt based on situational circumstances 
• Effective verbal, written, and interpersonal skills 

• Self-motivated to successfully manage assigned responsibilities in a REMOTE environment 
• Strong consulting and follow-up skills 
• Microsoft Excel proficiency 
• Ability to recognize opportunities while discerning risk 
• Professionally assertive when situations demand action  

If you're detail oriented, with an eagerness to learn, this REMOTE career is what you've been longing for. Let's talk today! 

Opportunity awaits, apply now!