Address
Form of work
SalaryBenefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Key Relationships
Business Insights and Intelligence Leader
VP, Logistics
Contact Center Leadership, Routing & Scheduling Leadership, Collections Leadership, Sales Leadership
Field Leadership, IT, Marketing, and Finance
Job Summary
Create reports and dashboards and analyze data for insights to drive improvement for business partners. Recommends change for data warehousing to improve operational efficiency in extracting, manipulating, and analyzing data. Prepares analyses to be communicated across the organization in a way that informs and drives the organization to action.
Key Performance Indicators
Projects on Time, on Budget, with Agreed Upon Deliverables
Processing time for stored procedures & report updates
Customer Retention
Customer NPS
Revenue & Profit
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Develop reports with Power BI/Tableau for stakeholders to establish business metrics and analytical frameworks that measure the health of our products, our customer experience, and contractor performance. Primary stakeholder relationships are Customer Experience Leaders (Contact Center, Admin, Retention, Collections, Routing & Scheduling, or Workforce Management)
Pull down datasets using SQL, Redshift, AWS, SSIS.
Analyzes data by building reports, scripts, and complex queries.
Manages and provides reporting for UAT testing efforts with the business team.
Provides production support, troubleshooting, research, and analysis as needed to support the business team.
Provides testing support or direct testing efforts of assigned QA resources as project deliverables are received and evaluated.
CANDIDATE SUMMARY
Required Experience
Advanced SQL knowledge preferred.
1-2 years of relevant experience
Ability to organize, prioritize, and complete many simultaneous requests of differing sizes.
Ability to explain data and train both internal and external customers.
Ability to analyze and draw conclusions from data.
Microsoft Office & Google applications
Experience in using R/Python/SAS for connecting to different data sources, data manipulations and model building
Required Leadership Traits and Characteristics
Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends.
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Formal Education, Qualifications or Training
Bachelor’s degree in Business, Computer Science, MIS or Business Analytics required or equivalent combination of training/education
Master’s degree in Business, Computer Science, MIS or Business Analytics Preferred
Why Choose Rentokil ?
A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Rentokil is a Drug Free workplace
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.
California residents click here to review your privacy rights.
By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.
