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Form of workCOMPANY PROFILE:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company that specializes in providing BPO operations, operations management, process engineering/ innovation, and cost optimization solutions to customer service clients. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company Website: www.cem-lab.com
JOB DESCRIPTION:
Delegating tasks on the project to employees best positioned to complete them
Generates ad hoc reports and regular datasets/report information for end-users and any ad hoc reports using system tools and database/data warehouse queries and scripts.
The analyst integrates data from multiple sources to produce requested data/reports.
Programs and maintains report forms and formats, information dashboards, data generators, canned reports, and other end-user information portals or resources.
May create specifications for reports based on business requests.
Understands concepts/standards, regulations, strategies, and operating standards.
Makes decisions regarding own work approach/priorities, and follows direction.
Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Identifying and managing potential risks and liabilities of multiple projects
Performing quality control on the project throughout development to maintain the standards expected
Responsible for managing relationships, including developing new relationships, managing day-to-day interactions, and handling or directing escalations.
Ensure that the relationships are well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency
Responsible for managing performance and compliance; must be able to offer solutions to improve performance
Responsible for escalating issues to the appropriate department or department head.
Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.
Execution of operating invoice process monitoring, managing various cost reports and ad hoc requests regarding cost status, checking the efficiency of the Contact Center Operation, and implementing POC for VERS, BQMS, NDA, and legal contracts
Perform other related duties as assigned
EDUCATION & EXPERIENCE:
Experience in cost management and invoice processing experience is preferred
Experience in business process outsourcing, customer service, and contact centers preferred
QUALIFICATIONS REQUIRED:
Excellent verbal and written communication skills with the ability to build and maintain effective working relationships.
Strong computer skills, with an emphasis on Microsoft Word, Excel, and PowerPoint
Detail-oriented with strong follow through and have the ability to organize and prioritize multiple projects
Highly organized with a focus on execution, problem-solving, and improving processes
Works well under pressure and easily adapts to changes in priorities
Exhibit a sense of urgency in managing time and accomplishing tasks
Disciplined, self-motivated, and carries a keen analytical mindset
Ability to travel as needed to perform position responsibilities successfully
Ability to maintain confidentiality of information handled
Ability to be flexible with schedule and work under high pressure in a complex environment
OTHER QUALIFICATIONS:
Authorized to work in the U.S. without any restrictions
No restrictions for overseas business travel
Open to contract employment
Bilingual in verbal and written Korean and English (preferred)
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