Business Analyst

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Analyst for Digital Ad Sales Technology is responsible for NBCU’s Digital Ad Sales Video ad serving systems and support, parenting closely with our Digital Ad Sales Product, Engineering, Planning, Strategy, and Operations teams. Liaison between the Ad Sales business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements. 

• Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions. 
• Take ownership of tickets from a queue to answer user requests which may involve investigating, training on best practices, data analyzing of log files, and testing to help resolve. 
• Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets. 
• Work with a ticketing system to track, categorize, prioritize and communicate status to the business. 
• Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions. 
• Understand how issues impact the business and escalate critical issues when necessary. 
• Support and troubleshoot issues, identify root causes, and proactively implement sustainable corrective actions. 
• Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events. 
• Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.  
• Technical subject matter expert for all ad integrations across the NBCU portfolio including Peacock and Olympics
• Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving

Qualifications

Basic Requirements

• Minimum 2 years of experience in a Digital Ad Operations, Ad Technology, or equivalent role
• System experience in Freewheel

Preferred Characteristics

• Curious and innovative mind set to streamline processes and automate where possible
• Proven track record of team project execution and systems implementations
• Project Management and prioritization skill sets
• Deep understanding of Dynamic Ad Insertion, ad serving technology and product taxonomy
• Strong knowledge of sales planning, order fulfillment, inventory, ad operations, trafficking, order optimization, pacing and delivery reconciliation
• Technical background – experience setting up system integrations, troubleshooting ad tech issues, and system configuration
• Experience within a media company a huge plus
• Strong interpersonal skills
• Ability to multi-task in a fast-paced, deadline-driven environment
• Ability to think strategically and creatively
• Bachelor's degree

Additional Requirements:

This position has been designated as commutable remote, meaning that the position is expected to contribute from the designated office location on an as needed/as directed basis.  When not contributing onsite, the position is expected to contribute from a non-NBCUniversal worksite, most commonly the employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000- $112,000

Application window is anticipated to close on: MM/DD/YY.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.