Branch Operations Supervisor- Commercial Lines- Hybrid

This is Hybrid Work Model Opportunity based out of our Longwood, FL Office

Title: Branch Operations Supervisor

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.

Job Summary

Responsible for direct management of Account Team staff, including:  Assigning tasks and managing work-flows; monitoring and improving staff performance; scheduling; human resource management; staffing; training; staff development; staff communication and support; process, policy, and procedure compliance; modeling core values.

What You’ll Do:

• Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
• Directly manage Account Management staff within the branch, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
• Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met.
• Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed.
• Manage staff days off calendars to ensure service continuity.
• Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
• Participate in new employee selection process, including interviewing and making hiring recommendations.
• Prepare and deliver staff performance evaluations accurately and within required timeframes.
• Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise.
• Provide initial/new hire and ongoing staff training.
• Encourage ongoing growth and professional development of all operations personnel within branch.
• Develop the next generation of Branch Operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles.
• Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement.
• Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take.
• Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions.
• Maintain frequent and transparent communication regarding staff performance and activities with Branch Operations leadership team.
• Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices.
• Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff.
• Maintain high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Perform other duties as assigned.

What We’re Looking For:

      2+ years of industry experience, with deep, wide-ranging industry knowledge

      All required active licensing

      Outstanding verbal/written communication skills

      PC proficiency

      Exceptional personal character

What We Offer:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

Still wondering if IOA is the right fit for you?

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.