Regional Branch Operations Officer

Job Title

Regional Branch Operations Officer

Banesco USA is seeking a Regional Branch Operations Officer for our South Florida Branches Team.

Primary Job Duties

• Oversees the day-to-day operations of all branches ensuring efficiency, compliance and exceptional customer service.
• Oversees and provides leadership and guidance in developing and implementing high-level customer service standards for the branch team.
• Performs an onsite audits of all 5 branches throughout the year.
• Assists with branch external audits and reporting to ensure that the branch is operating in compliance with Federal and State banking requirements and Certifications.
• Serves as liaison between branches and various departments like BSA, Compliance, Fraud, Physical Security, Facilities, Marketing, BI, I/T, Strategic Planning, Risk etc. This includes coordinating meetings.
• Support to other areas is ongoing- Multiple areas such as P.R, Corporate lending, International etc.
• Updates the Branch Manual as needed: This includes step by step procedures to help support the branches with their daily operational duties.
• Updates the Bank's intranet site as needed with current forms and other information as needed.
• Revamping/updating branch forms as needed. As well as eliminating unnecessary forms.
• Supervise and coordinate all operational activities within the branches to ensure smooth functioning of daily operations.
• Identify areas for improvement and implement necessary changes.
• Hire, train and mentor branch staff, fostering a positive and productive work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Coordinate staff scheduling, ensuring adequate coverage in all branches.
• Ensuring that Annual trainings are completed.
• Coordinate weekly CSM calls
• Oversee the Bank’s customer service surveys for the branches to ensure a high quality service delivery to enhance customer satisfaction. Address any deficiencies and coach to improve performance.
• Responsible for coordinating efforts to ensure that all requests from BSA and any pending items are completed by branch staff on a timely basis and reporting any exceptions to the corresponding manager including the head of branches.
• Responsible for coordinating efforts to ensure that all requests from Operations quality control for new account reviews are completed by branch staff on a timely matter.
• Coordinates branch coverage as needed.
• Regularly conducts meeting with Client Service Managers.
• Conducts branch visits on a regular basis.
• Addresses any operational gaps and finds solutions.
• Responsible for other projects assigned on a periodic basis.
• Responsible for completing annual training assigned.
• Performs other functions and/or duties.

Job Requirements

• Education: Bachelor’s degree in Business Administration preferred or equivalent experience.
• Experience: Five (5) years of experience in Retail banking and managerial role or equivalent experience.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy and the ability to multi-task, with strong organization, time-management and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Advance knowledge in branch operation activities, terminology and products and services.
• Knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
• Advance knowledge of related State and Federal banking compliance regulations and operational policies.
• Strong problem solving and analytical skills make determination to providing customers with solutions.

Benefits

• Competitive salary
• PTO
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision
• 401k
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability Benefits

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 15 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.