Branch Manager

At Tourism Holdings Limited (thl), we've been helping people all over the world experience the joy and the freedom of renting and buying a high-quality recreational vehicle for nearly 50 years. We're proud to have built a reputation for an outstanding company culture and take pride in being a part of memories that last a lifetime for our guests.

Tourism Holdings Limited:

thl delivers world-leading customer experiences by combining a deep understanding of our customers around the globe with exceptional crew and cutting edge technology. In the USA, we operate the El Monte RV, Road Bear RV, Britz and Mighty Motorhome brands.

Globally, we operate motorhome rental and sales operations in the USA, New Zealand, Australia, Canada, UK & Europe, South Africa and Japan.

JOB Summary:

The Branch Manager is responsible for the overall performance and profitability of the branch. They lead a team of employees, manage daily operations, and ensure excellent customer service to maximize profits and guest satisfaction.

SPECIFIC DUTIES

• Oversee day to day branch operations including front of house and back of house functions
• Recruit, Train, and supervise branch staff
• Set clear performance goals, conduct regular performance reviews, and provide coaching and feedback to the crew
• Ensure all RV’s are in excellent condition and ready to rent or sell
• Manage the RV rental and sales inventory for the branch
• Maintain a high level customer satisfaction by addressing inquiries, concerns, and complaints in a timely and professional manner
• Develop and execute strategies to increase local bookings and sales
• Manage financial performance and implement cost controls
• Ensure the branch complies with all federal, state, and company based health and safety regulations
• This being an international business, language skills, i.e. Spanish, German preferred, but not required
• Dynamic and fast-paced operation that requires high level of engagement and active participation in daily activities

Physical Requirements

• Required job duties are not sedentary and require some walking and standing thought out the day. The candidate must be capable of lifting or carrying 10 lbs. minimum
• Required job duties are performed indoors and outdoors

Experience Requirements

• 3 + years of experience in RV or Car rental operation
• Experience in P&L management
• Ability to work in a fast-pace environment
• Ability to work independently and to collaborate with the team
• Experience in Recruiting, coaching, mentoring and developing staff
• Experience planning and maintaining stock levels through inventory management
• Highly organized

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• RV/Auto Rental Operation: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person