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SalaryCompany Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $3.0 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment
Benefits Package Highlights:
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services
- Company paid Short Term Disability
- And more……….!
The starting salary for this position is $70,198 annualized.
Branch Manager Role - Crestview location
At Pen Air, our Branch Manager team consists of highly motivated and professional leaders that take pride in developing an engaged and proficient team eager to enhance the lives of our members. Our Branch Managers are the foundation for the success of their branch teams. They ensure a cohesive team environment that fosters positive and open communication. You will provide direction, set expectations and be highly capable of communicating effectively with your team, coworkers and members.
Essential Functions & Responsibilities:
35%
Develops a highly engaged team who lives our core values and are accountable for the delivery of exceptional member service by coaching, training and delivering ongoing feedback. Promotes our sales and service culture to ensure the team is enhancing members’ lives by uncovering needs and recommending solutions to improve their financial well-being through demonstration and promotion of technology, products and services. Creates a cohesive team, fostering positive open communication and teamwork at all times. Emphasizes member service regularly through daily tasks, staff meetings, and training sessions.
20%
Provides timely, ongoing and consistent direction on performance standards and expectations of team members. Ensures that high quality work and efficiency in operations are maintained Identifies performance problems and implements corrective action as needed.
20%
Responsible for maintaining and sharing a high-level of knowledge of financial products and services with the understanding of their features and benefits as well as their processes, guidelines, and procedures. Ensures compliance with regulations, operational policies and procedures are implemented, followed and prudent judgment is being utilized. Responsible for oversight of audit and review of branch operations.
10%
Assists members with more complex member service issues and with any sensitive or difficult issues. Resolves member issues following procedures and processes in place but will use initiative and judgment in the absence of specific direction from management. Provides transactional and platform support to all areas of the branch as needed.
10%
Maintain professional, respectful, persuasive communication and a courteous attitude when working with internal and external members.
5%
Performs other job related duties as assigned.
Performance Measurements:
1.
Provide friendly, professional, personal service to all members per the Pen Air Experience as measured by Net Promoter Score goal.
2.
Meet referral expectations measured by qualified referrals logged into referral tracking system
3.
Conduct consistent observations of member interactions to ensure member needs are being uncovered
4.
Maintain all elements required for a satisfactory branch operations review/audit.
5.
Demonstrate behaviors consistent with the Pen Air Core Values.
6.
Regular reliable attendance
Knowledge and Skills:
Experience
Three years to five years of similar or related experience.
Education
(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Other Skills Excellent leadership skills.
Ability to conduct a needs-based dialogue.
Knowledge of new account & loan process.
Ability to supervise others by delegating, coaching and motivating.
Ability to manage multiple priorities.
Ability to work independently with minimal supervision.
Ability to apply judgment without hesitation in decision making situations.
Ability to develop teammates.
Ability to hold teammates accountable.
Excellent member service skills.
Strong oral and written communication skills.
Working knowledge of Credit Union policies and procedures.
Physical Requirements
Light or low amount of physical exertion
May be required to lift up to 50 pounds to transfer money and coins
Work Environment
No adverse environmental working conditions noted.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
