Box Office Representative

THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.
At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.
Summary
Historic Theatre Group, LLC, a division of Broadway Across America, the nation's leading producer and promoter of live theatrical events is seeking a qualified individual for a part-time Box Office Associate position for the Orpheum, State and Pantages Theatres.
Duties and Responsibilities

• Works in Box Office window selling tickets to customers and providing accurate information on a variety of subjects relating to shows, facilities, related resources, and theatre and ticketing policies; answers phone inquiries in a polite, courteous manner;
• Assists subscribers with their needs pertaining to their season subscription;
• Assists management with training of new staff and leads by example;
• Oversees the daily upkeep of the Box Office including accurate filing, regular cleaning, requesting repair and maintenance through Box Office management, and archiving past show and operational materials; maintains and stocks kiosks with schedules and marketing materials
• Provides sales reports and enters data for internal and external reporting; processes all statistical information for archives;
• Maintains adequate supply inventory for the Box Office;
• Creates and maintains theatre maps, schedules of events, and other sales tools for Box Office windows as needed;
• Tracks and maintains lost and found items in accordance with standard Box Office policy;

• Sets up show files on a daily or weekly basis in accordance with Box Office procedure;
• Accepts deliveries and moves packages as necessary; makes daily mail runs throughout the theatres and between organization's offices, as requested;

• Accurately performs routine duties related to opening the Box Offices (e.g. counting banks, unlocking doors, turning on lights etc.) in accordance with standard practice;
• Accurately performs duties related to closing the Box Offices (e.g. running reports, locking doors, locking files, transporting deposits, etc.) in accordance with standard practice;
• Arrives on time for scheduled shifts, returns from breaks on time;
• Maintains appropriate appearance and wears complete uniform during all scheduled work hours;

• Consistently displays a positive and professional attitude towards customers, co-workers, supervisors, cast members, shows and the Theatres themselves;

• Perform other duties as assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Cooperation
  • Establishes and maintains effective relationships
  • Ability to take direction from various colleagues
  • Active listener
  • Offers assistance and support to co-workers
  • Works cooperatively in group situations
  • Has a "can-do" attitude

• Adaptability
  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results
• Functional Competencies
  • Looks for ways to improve and promote quality
  • Demonstrates accuracy and thoroughness
  • Able to effectively sell tickets and provide exemplary customer service
  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

Qualifications aka KSAOs

• Keyboarding proficiency with 10-key preferred
• Able to quickly learn proprietary ticket sales software
• Overall computer proficiency
• Proficiency with Microsoft Office suite, particularly Excel
• Basic mathematical competency and cash counting
• Requires using personal mobile device for 2-factor authentication app

Education and/or Experience (Indicate requirements that are job-related and consistent with business necessity- note if preferred or required)

• High school diploma or equivalent.
• Strong computer skills required.
• Proven strong customer service experience required.
• Previous experience handling cash required.
• Box Office/Ticketing experience preferred.
• Knowledge of Ticketmaster Host and Archtics software strongly preferred.
• Bilingual in English/Spanish is a plus.

Communication Skills

• Ability to read, analyze, and interpret ticketing reports, event build sheets and other technical documents in a variety of formats
• Ability to respond to common inquiries or complaints from customers, partners, or members of the industry
• Ability to explain ticketing procedures and policies and train others to clearly communicate these to the public
• Ability to write emails and event reports that conform to prescribed style and format
• Ability to effectively present information to staff, clients, coworkers and the general public

Critical Thinking

• Ability to prioritize multiple tasks based on time sensitivity and importance
• Ability to discern best courses of action to resolve ticketing issues taking into account customer service, theatre policies and procedures, and financial responsibility to clients and the company
• Ability to discern best courses of action to resolve employee issues to empower and support staff

Physical Demands

• Sit for long periods
• Stand, walk, reach overhead and crouch
• Lift and carry objects up to 25 lbs

Work Environment

• Working in close quarters with other employees
• Working alone
• Loud noise (as from a crowd of people)
• Evenings, weekends or holidays are required

Acknowledgement
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
VACCINATION REQUIREMENT
All employees working in our offices or affiliated venues are required to obtain and maintain up-to-date COVID-19 vaccinations. Those (i) who are disabled or who have a qualifying medical condition that contraindicates a COVID-19 vaccination, or (ii) who objects to being vaccinated on the basis of a sincerely held religious belief, observance or practice may request an exemption from the vaccination requirement.
EQUAL EMPLOYMENT OPPORTUNITY
The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The John Gore Organization's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.