Customer Service / Office Representative

Job Purpose:

The Customer Service/Office Representative is responsible for taking customer calls for service or special needs. They create, schedule, and dispatch work orders and communicate with other departments to help ensure that customers receive prompt, courteous service. They input and receive data on their computers. Customer Service Representatives may also be asked to operate the truck scale at LJP Waste Solution's North Mankato facility, and handle walk-ins from other hauling companies and the general public. This position is essential to making sure we take care of our customers.

Essential Functions of Job:

• Work with customers and brokers to schedule daily routing activity
• Answer customer calls in a professional manner and generate work orders
• Interact with other LJP departments promptly and efficiently
• Comply with all company policies, especially those on safety and the environment
• Check messages from drivers for routing changes, blocks, skips and reschedule as necessary
• Oversee the Customer Service email to ensure all correspondence is handled promptly
• Data entry for reports and billing

Skills/Qualifications:

• High School Diploma/GED
• 3 years Customer Service experience preferred
• Computer experience, including Google Docs, Microsoft Excel, and able to learn industry software
• Ability to work in a fast-paced environment with frequent distractions
• Excellent verbal and written communication skills in English
• Excellent time management, attention to detail, and multi-task abilities
• Ability to establish rapport, and respond to questions from managers, customers, drivers and the public
• Position will require lengthy periods of sitting and time on both computers and phones

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person