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Form of work
SalaryHoney Birdette, a subsidiary of PLBY Group, was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.
Role Objective:
Reporting into the Boutique Manager, the Boutique Team Member will be accountable for contributing to successful Boutique performance through sales results as well as KPI contribution. Achieved by demonstrating an aspirational and inspiring high-performance culture that is maintained through our values and vision to always be Customer obsessed.
Key Responsibilities:
CUSTOMER
Be passionate about and support the Honey Birdette Customer culture by providing a Red Carpet Experience every time
RESULTS
Deliver required results and KPIs
TEAM
Promote a positive Team culture
RETAIL STRATEGY
Attend training nights and complete The Hive tasks to ensure alignment with the Honey Birdette vision
CUSTOMER EXPERIENCE
Providing premium Customer Experiences through a unique approach to deliver for internal and external Customers. Communication is clear and demonstrated commitment to a feedback culture which promotes a positive impact on the brand and Customers.
Achieved by:
Demonstrating Honey Birdette values at all times
- Ensuring all Customers receive “Red Carpet Service” delivering exceptional attention to detail and never missing an opportunity with a Customer
- Maintaining and exhibiting strong product knowledge to upsell, style and deliver premium Customer experiences
- Demonstrated commitment to reading Honey Communications to ensure maintain current product knowledge and build skills on learning features of new product offerings
TEAM
The Boutique’s success is driven by the Team working together to create exceptional experiences for our Customers.
Achieved by:
Working to support fellow Honeys and Boutique Manager
- Ensuring the roster is read and understood to ensure hours are worked as required and clocked each shift
- Support a learning culture through sharing techniques and being open to receiving feedback
- Maintaining a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive
- Demonstrate Honey Birdette Values at all times
OPERATIONS AND RESULTS
All components contributing to the operational success of the Boutique are completed accurately and in line with company deadlines. Urgency is taken with stock integrity to ensure shrinkage remains at a minimum and there is accuracy in product available to Customers. Achieve all KPI benchmarks set by Honey Birdette.
Achieved by:
- Executing visual merchandising in line with company standards to ensuring “luxury in every detail” is being achieved to show pride in Boutique presentation for both the internal and external Customer
- Communicate stock opportunities such as out of stock products and product trends to the Boutique
- Manager to maximize sales results
- Maintaining awareness in Boutique, executing loss prevention strategies to minimize shirt shrinkage such-hard tagging all products and reporting any incidences to Boutique Manager immediately
- Participating in the monthly Boutique meeting and development nights to ensure up to date with communication and relevant training
- Ensure all policies, procedures and training are signed off on The Hive are completed before the start of each shift
- Increase sales performance through actively reviewing The Dash results to increase performance, participating in check in’s with Area Manager the start and end of each shift to maintain an understanding of Boutique strategy and result requirements
SKILLS AND ATTRIBUTES
- Passion for delivering exceptional Customer service
- Excellent communication, conversational and interpersonal skills
- Ability to maintain confidentiality and exercise discretion
- Basic computer skills
- Be available as your availability states
